DOMESTIC DISPATCH ASSISTANT

Position Overview

SGL is seeking a motivated and detail-oriented Domestic Dispatch Assistant to join our logistics and warehouse operations team. This role supports daily dispatch activities, coordinates driver movements, and ensures the timely and accurate flow of freight and shipment information.

Key Responsibilities

• Support the lead dispatcher in daily domestic dispatch and warehouse operations
• Schedule and dispatch drivers for pickups, deliveries, and freight transportation activities
• Communicate shipment details, including pickup/delivery times and special handling requirements, to customers
• Provide real-time updates to drivers regarding route changes, delivery instructions, and operational updates
• Maintain accurate records of dispatch activities, driver logs, and shipment movement
• Review driver logs, including arrival and departure times, to ensure compliance and accuracy
• Ensure adherence to transportation regulations, company policies, and safety standards
• Log customer shipping schedules and resolve service issues as they arise
• Support billing processes for trucking and transportation services, including invoice completion
• Communicate with drivers using phone, radio systems, and text messaging to ensure efficient operations
• Aid in maintaining smooth warehouse and dispatch coordination to support daily freight flow

Qualifications

• 2+ years of experience in domestic dispatch, freight coordination, logistics, or warehouse operations
• Experience in cargo, freight forwarding, or transportation industry preferred
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask in a fast-paced operational environment
• Strong problem-solving skills and ability to handle operational issues quickly
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Familiarity with transportation regulations and driver compliance requirements is a plus
• Strong telephone etiquette and ability to communicate clearly with drivers and customers

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Job Type

Full-time

Pay

$26.44 - $31.25 Per Hour

Schedule

8-hour shift (Monday to Friday)

Work Location

On site

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement