Domestic Agent III

AIT Worldwide Logistics is a global freight forwarder where every day presents an opportunity to make a global impact. We’re problem solvers driven by curiosity and creativity, working together in a supportive and collaborative environment to deliver solutions for our customers. Join us and be part of a team that values continuous learning, community giving, and customer satisfaction.

About the role

The Domestic Agent III serves as the primary contact for designated customers and is responsible for the outcome of assigned projects, including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.

Responsibilities

• Quote, track, and trace domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based on client requests.
• Proactively communicate with clients regarding the status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing, and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
• Compile customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling, and scanning are accurate.
• Understand the requirements and expectations for handling shipments of consequence (e.g., NFO, high-value, date/time-specific).
• Process monthly inventory.
• Perform other duties as assigned by business demands.
• Network with corresponding departments to ensure files are billed and posted prior to the end of the month.
• Engage in continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• Customer Focus: Understands customer business needs and acts accordingly; proactively addresses customer concerns and assists business partners to achieve their goals.
• Oral & Written Communication: Shapes and expresses ideas professionally; uses appropriate grammar and business writing style.
• Teamwork: Works productively as part of a cohesive group toward common goals; supports others' ideas and provides assistance when needed.
• Problem Solving: Identifies problems and finds effective solutions; weighs consequences before making decisions and adapts to ambiguous situations.
• Attention to Detail: Ensures work is complete and accurate; monitors quality and verifies information for self and others.

Skills

• Associate’s Degree or equivalent preferred.
• 7–10 years of freight forwarding experience preferred.
• Proficiency in math and geography.
• Ability to identify root causes of service failures, recommend solutions, and implement them.
• Strong organizational and time management skills.
• Dangerous Goods Certification preferred.
• Advanced knowledge of regulations and compliance procedures in freight forwarding, including domestic ground carriers, commercial airlines, and cartage.
• Advanced knowledge of IATA and TSA regulations.
• SAP and AS400 experience preferred.
• Ability to analyze numerical data, understand relationships, find patterns, and draw conclusions.
• Substantial understanding of job tasks and company policies to complete a wide range of routine and complex tasks.
• Ability to read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Effective communication and interaction with a variety of people; ability to present information in large group settings.
• Proficiency in MS Office.
• Ability to perform arithmetic operations using units of currency, weight, volume, and distance.

Benefits

• Eligibility for a bonus based on business and/or individual performance metrics.
• Medical, prescription, health savings account, and flexible spending accounts.
• Dental and vision coverage.
• Life, AD&D, and disability insurance.
• Supplemental health and pet insurance.
• 401(k) retirement plan and tuition reimbursement.
• Paid parental leave.
• Employee support programs.
• 10–20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder helping companies grow by expanding access to markets worldwide. For over 40 years, AIT has built a global network and trusted partnerships across industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. With scalable, user-friendly technology, AIT offers flexible door-to-door deliveries via sea, air, ground, and rail. Services include customs clearance, warehouse management, and white-glove options. AIT operates in more than 150 locations across Asia, Europe, and North America.