In Home Sales Representative

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Congducting after-sale follow up with customers and developing lead and referral generation.
• Actively representing Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Qualifications

• Able to quickly earn trust and credibility with customers.
• Provide superb customer service and generate referrals from one customer to others.
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality.
• Able to negotiate, build value and address objections towards closing a sale.
• Works collaboratively with Pella team members and customers.
• Enjoys working in fast-paced environment with a high sense of urgency.
• Able to grasp technical concepts related to general construction.
• Strong problem-solving skills.
• Energized by meeting and engaging new people, skilled networker.
• Demonstrates confidence balanced with humility.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
• Excellent influencer- can sell something new, shift paradigms, conveys the value proposition.
• Seeks out internal experts and utilizes their knowledge.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.