Domestic Agent III

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. With over 40 years of experience, we offer consultative supply-chain solutions, a global network, and trusted partnerships across industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.

About the role

The Domestic Agent III is a high-visibility role serving as the primary contact for designated customers. You will be responsible for the outcome of assigned projects, including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.

Responsibilities

• Quote, track, and trace domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based on client requests.
• Proactively communicate with clients regarding the status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing, and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights, and ensure all masters are rated.
• Compile customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling, and scanning are accurate.
• Understand the requirements and expectations of handling shipments of consequence (e.g., NFO, high-value, date/time-specific).
• Process monthly inventory.
• Perform other duties as assigned by business demands.
• Network with corresponding departments to ensure files are billed and posted prior to the end of the month.
• Engage in continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• Customer Focus: Understand customer business needs and act accordingly; proactively address customer concerns and assist business partners to achieve work goals.
• Oral & Written Communication: Shape and express ideas professionally; use appropriate grammar and business writing style.
• Teamwork: Work productively as part of a cohesive group toward common goals; support others’ ideas and express disagreement constructively.
• Problem Solving: Identify problems and find effective solutions; weigh consequences before making decisions; adapt to ambiguous situations.
• Attention to Detail: Ensure work is complete and accurate; monitor quality and verify information; organize materials for clarity.

Skills

• Associate’s Degree or equivalent preferred.
• 7–10 years of freight forwarding experience preferred.
• Proficiency in math and geography.
• Ability to identify root causes of service failures, recommend solutions, and implement them.
• Strong organizational and time management skills.
• Dangerous Goods Certification preferred.
• Advanced knowledge of regulations and compliance procedures in freight forwarding, including domestic ground carriers, commercial airlines, and cartage.
• Advanced knowledge of IATA and TSA regulations.
• SAP and AS400 experience preferred.
• Ability to analyze numerical data, understand relationships, find patterns, and draw conclusions.
• Substantial understanding of job tasks and company policies to complete a wide range of routine and complex tasks.
• Ability to read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Effective communication and interaction with diverse groups; ability to present information in large group settings.
• Proficiency in MS Office.
• Ability to perform arithmetic operations using units of currency, weight, volume, and distance.

Benefits

• Eligibility for a bonus based on business and/or individual performance metrics (dependent on position).
• Medical, prescription, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Life, AD&D, and disability insurance.
• Supplemental health and pet insurance.
• 401(k) retirement plan and tuition reimbursement.
• Paid parental leave.
• Employee support programs.
• 10–20 days of vacation annually (depending on tenure).
• 2 personal days, 1 floating holiday, and 5 sick days annually.
• 5 volunteer hours and 6 company holidays annually (plus Veterans Day for veterans).