Documentation Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

About the role

The Major Accounts Documentation Specialist is responsible for fulfilling documentation requests from ACV’s major account customer base that are related to compliance. This role interacts in a professional and thoughtful way with office staff of ACV’s largest customers, as well as reach out to ACV’s buyers of all sizes. The Documentation Specialist is adept at balancing professionalism and fun at all times while being incredibly skilled at working with other departments.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage and respond to all major account documentation requests within established timeframe(s).
• Manage and maintain critical account details, documents, and documentation in Salesforce.
• Utilize major account compliance reports to analyze and prioritize ongoing dealer outreach to maintain a minimum level of non-compliant accounts.
• Communicate both internally and externally the needs for new account on-boarding, account creation, and existing account activation and then execute those tasks when compliant documents and details are properly submitted.
• Work on team projects, including account audits and corrections, procedure updates, and system changes.
• Perform private marketplace launches, direct sales, and reporting requests.
• Assist the major account sales team with various support functions as they arise.
• Perform additional duties as assigned.

Requirements

• 2 year(s) Administrative experience.
• Ability to read, write, speak, and understand English.
• A reliable self-starter who is capable of thriving in an entrepreneurial environment.
• Administrative and/or customer service experience.
• Demonstrated technology proficiency.
• The ability to remain calm under tight deadlines.
• The willingness to be persistent to obtain documents from dealerships.
• A sense of urgency to quickly meet and anticipate the needs of major dealer groups.
• Team Player who is teachable and adaptable.
• Strong analytical reasoning and problem-solving skills.
• Excellent communication and organizational skills.
• Meticulous attention to detail.
• Strong skills in Microsoft Excel and G Suite.
• The ability to balance both tact and candor.

Qualifications

• Ability to remain calm under tight deadlines.
• The willingness to be persistent to obtain documents from dealerships.
• A sense of urgency to quickly meet and anticipate the needs of major dealer groups.
• Team Player who is teachable and adaptable.
• Strong analytical reasoning and problem-solving skills.
• Excellent communication and organizational skills.
• Meticulous attention to detail.
• Strong skills in Microsoft Excel and G Suite.
• The ability to balance both tact and candor.

Skills

• Ability to remain calm under tight deadlines.
• The willingness to be persistent to obtain documents from dealerships.
• A sense of urgency to quickly meet and anticipate the needs of major dealer groups.
• Team Player who is teachable and adaptable.
• Strong analytical reasoning and problem-solving skills.
• Excellent communication and organizational skills.
• Meticulous attention to detail.
• Strong skills in Microsoft Excel and G Suite.
• The ability to balance both tact and candor.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retail Retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

N/A