Documentation Specialist

About the role

The AdaptHealth Documentation Specialist plays a key role in ensuring the timely and accurate collection and management of patient documentation needed for compliant billing and a healthy revenue cycle. They collaborate closely with physician offices, insurance providers, and internal teams to remove barriers to care and payment.

Responsibilities

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness
• Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations
• Resolve pending revenue by reconciling documentation with outstanding charges
• Request and track prior authorizations, including coordination with state Medicaid programs
• Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices
• Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations
• Generate and manage electronic documentation requests to physicians and insurance companies
• Communicate with physician offices and payers to obtain missing or incomplete documentation
• Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing
• Maintain and update physician databases to ensure accurate communication and document delivery
• Serve as backup support for customer service inquiries as needed
• Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture
• Perform all other duties as assigned

Qualifications

• A High School Diploma or equivalent work experience required
• One (1) year of administrative experience, such as insurance, billing, claims, call center, or financial services
• Strong problem-solving skills with attention to detail
• Strong verbal and written communication skills
• Excellent customer service skills
• Proficient computer and system skills
• Ability to work in a fast-paced environment inclusive of multi-tasking

Benefits

• Total Rewards & Benefits Program includes comprehensive medical, dental, and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

Compensation

Compensation is based on experience, location, and role level.