Document Specialist

About the Opportunity

Toppan Merrill is a global technology leader focused on simplifying regulatory disclosure and communications through an intuitive end‑to‑end SaaS platform. The company partners with financial, legal, health, and capital‑market organizations and values high‑trust collaboration, diverse perspectives, and world‑class service. The Document Specialist will support production, onboarding, optimization, and troubleshooting of client disclosure documents using the Quinn platform, ensuring quality, accuracy, and compliance while delivering exceptional customer service.

Responsibilities

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production.
• Run document cleanup processes, apply style tagging, and validate formatting accuracy.
• Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues.
• Support clients with document edits, platform questions, and issue resolution.
• Participate in document set‑up, optimization, and ongoing maintenance activities.
• Collaborate with Customer Success, Production Design, Proxy, and other cross‑functional teams to deliver exceptional client service.
• Participate in User Acceptance Testing (UAT) for platform enhancements and new releases.
• Document processes and contribute to continuous improvement initiatives across the Document Services team.

Schedule

• 1st Shift: 8:00 AM – 4:30 PM CT
• 2nd Shift: 2:00 PM – 10:30 PM CT
• On‑call weekends once a month, 8:00 AM – 9:30 PM CT
• Hybrid work arrangement: 1 day in‑office per week (Minnesota employees onsite Thursdays; New York employees onsite Wednesdays; Ontario schedule to be determined).

Qualifications

• BA/BS degree in Business or a related field preferred, or equivalent combination of education and experience.
• 1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience preferred.
• Strong understanding of document styles, formatting, proof review, and print production concepts.
• Experience in a client‑facing, customer service, or support‑oriented environment.
• Ability to identify, troubleshoot, and resolve formatting and document production issues.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting is a plus.

Pay

Competitive pay scale ranging from $20‑$30 per hour, based on experience and expertise. Actual salaries may vary within, above, or below this range depending on education, training, experience, professional achievement, business needs, and location.

Benefits

• Enhanced medical, dental, vision, and life insurance for employees and dependents
• 401(k) with company match and full vesting from date of hire
• Retirement Savings Plan for Canada employees
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness resources and employee assistance programming