Document Specialist

Responsibilities

• Handle customer inquiries and escalations, collaborating with customer support, customer success managers, and field affiliates.
• Focus on timely deployment and status updates, accuracy of work orders, and responsiveness.
• Achieve productivity goals and generate daily/weekly reports for management on individual metrics as required.
• Develop and improve systems for tracking orders and responsibilities to enhance customer service efficiency.

Requirements

• Productivity - process-driven experience with adaptability and multitasking skills.
• Litigation Background - 1-2 years (or more) of legal/litigation support or similar experience, with California experience preferred.
• Problem-Solving and Poise - ability to handle multiple tasks, problem-solving, patience, and maintaining composure under stress.
• Customer Focus - experience in prioritizing customer needs and maintaining a customer-centric approach.
• Technology - proficient in computer and technical skills, including Outlook/Microsoft Office suite, Adobe Acrobat, Slack, and Service Cloud.
• Quality - attention to detail, accuracy, and reliability.
• Communication - strong verbal and written communication skills.
• Attitude - positive outlook, sense of humor, and ability to manage frustration.

Benefits

• Excellent health, dental, and vision plans.
• 401(k) match.
• 20 days of paid time off.
• Additional competitive benefits.