Document Specialist

Purpose

Keller Postman seeks a Mailroom Document Specialist as part of our Digital Documentation Department. The Specialist will handle various digital document processing services and mail-related requests, supporting our high volume of inbound and outbound postal and digital mail demands.

Essential Functions

• Gather, organize, prepare, and review various documents and files for delivery to clients both digitally and using standard ground shipping methods.
• Prepare postage and shipping labels to properly meet industry standards.
• Collaborate with and support Intake and Medical Records teams to ensure deadlines are being met.
• Using our proprietary software, properly document and track the delivery of time-sensitive documents to clients.
• Monitor and manage a variety of inbound mailroom channels including physical mail, emails, third-party portals, and through our proprietary software.
• Identify, categorize, and file a high volume of documents to their respective cases in preparation for review on a daily basis.
• Continually observe established processes and procedures.
• Offer suggestions for change and/or improvement where there is an opportunity to do so.
• Partner with relevant internal teams to provide status updates and raise issues as appropriate.

Experience/Skills

• Minimum of 2+ years operations experience in a professional setting, preferably in legal services or a law firm.
• Ability to identify and process and prepare vast quantities of medical records and legal documents using cutting-edge technology and efficient processes.
• Excellent interpersonal, customer service, verbal and written communication, and problem-solving skills.
• Prior experience with mass tort, legal document preparation, patient medical records, including medical device and pharmaceutical terminology is preferred.
• Working knowledge of electronic health records (EHR) and HITECH and will be able to suggest and implement efficiencies and improvements while keeping updated on industry best practices is a plus.
• Maintain a confidential, HIPAA-compliant environment.
• Proficiency with Microsoft Office and Adobe Acrobat tools.
• Able to work independently and in a team environment.
• Demonstrates a high level of professionalism with confidential and sensitive information.
• Acute attention to detail.
• Able to multi-task and to work independently or as part of a team.
• Ability to work with Microsoft Office at an intermediate level.

Physical Demands

This job requires remaining in a stationary position, often standing or sitting for prolonged periods.

Compensation

The compensation for this position is $23.00 to $25.00 per hour, plus a year-end discretionary bonus and benefits.

Qualifications

N/A

Benefits

N/A

Schedule

Full-time position, works in our Chicago office five weekdays per week.

Pay

$23.00 to $25.00 per hour

Equal Opportunity Employer

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.