Document Processor (Headquarters)

Overview

Provide internal business and member support through document processing procedures, including mail sorting, mail security inspections, prioritized mail distribution, document imaging, document retention, electronic document filing, routing, and check and statement copy request fulfillment in compliance with the Bank Security Act, Document Retention Regulations, Service Level Agreements, and Navy Federal Guidelines. Works with close supervision and under clearly defined procedures and performs tasks at an entry level.

Responsibilities

• Sort, prioritize, and organize incoming mail and packages by recipient or department.
• Inspect incoming mail for suspicious packages following federal and organizational guidelines.
• Maintain accurate records of mail and remittances for daily reporting.
• Distribute items promptly to appropriate recipients.
• Review, separate, prepare, and image checks, vouchers, and legal documents.
• Execute daily distribution tasks with high accuracy.
• Research member accounts to confirm document accuracy and destination.
• Research, distribute and process exception items from image repositories.
• Utilize internal and vendor systems and databases to distribute imaged documents to members and customers.
• Adhere to service level agreements for document distribution and/or destruction.
• Interpret handwritten correspondence for scanning and routing.
• Review back‑end business unit documents for quality control.
• Conduct collections of back‑office remittances and documents for distribution, preparation and scanning.
• Prepare documentation for monthly status reports.
• Ensure compliance with record retention and other regulatory requirements.
• Collaborate with business partners to enhance processes.
• Review and request inventory of distribution supplies.
• Support team members with mail delivery and document printing tasks.
• Identify improvement areas and implement solutions for operations.
• Stay updated on compliance with applicable laws and regulations related to mail handling.
• Ensure confidentiality, safeguarding and proper disposal of records.
• Perform other duties as assigned.

Qualifications

• Experience working well independently and in a team environment.
• Basic clerical and administrative skills.
• Effective verbal and written communication skills.
• Basic research, analytical and problem‑solving skills.
• Basic organizational, planning and time management skills.
• Ability to maintain accuracy with attention to detail and meet deadlines.
• Basic database and software skills.
• Initiative and good judgment to make sound decisions.
• Must be able to lift 25 pounds.

Desired Qualifications

• Working knowledge of document filing, mail handling, document retention and scanning operations.
• Working knowledge of Navy Federal products, services, programs, policies and procedures.

Schedule

Monday – Friday, 7:00 AM – 3:30 PM ET

Location

820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides a meaningful career experience with a culture that is energized, engaged, and committed. The organization is recognized for its workplace excellence, including Fortune 100 Best Companies to Work For® 2026, Yello and WayUp Top 100 Internship Programs 2025, Computerworld® Best Places to Work in IT 2026, and numerous other awards for employee satisfaction, veteran support, and technology leadership.