Document Processor

About The Role

We are seeking a highly detail-oriented Insurance Document Associate to join our team. In this role, you will be responsible for processing, reviewing, and managing incoming insurance-related documents and mail. You’ll play a critical role in ensuring accuracy, compliance, and timely handling of sensitive information that supports underwriting and claims operations. This position is ideal for someone who thrives in a fast-paced, production-driven environment and takes pride in maintaining a high level of accuracy and organization.

Key Responsibilities

• Review, analyze, and classify underwriting and claims documents according to established procedures
• Identify and route misdirected documents to the appropriate departments
• Prepare documents for scanning by organizing and sequencing them correctly
• Ensure all documents meet service level agreements (SLAs) and processing standards
• Handle check processing, including identifying and routing premium and deposit checks
• Review and validate auto-classified documents for accuracy (policy details, document types, etc.)
• Correct errors, remove blank pages, and ensure documents are properly indexed
• Process exceptions and manually index documents when needed
• Review and process incoming faxes, ensuring proper classification and documentation
• Ensure document images are clear, legible, and usable
• Scan documents accurately while maintaining high image quality
• Troubleshoot scanner issues and detect errors such as double feeds
• Rescan documents as requested or when errors are identified
• Investigate unidentifiable or misrouted mail and determine appropriate next steps
• Support system testing and document audits as needed
• Receive, sort, and distribute incoming mail and FedEx deliveries
• Assist with shipping documents to records centers
• Respond to internal requests for document retrieval or reprocessing
• Maintain organization of document storage and workflow systems
• Perform additional tasks as assigned by leadership

Required Qualifications

• High school diploma or equivalent
• 1–2 years of experience in a fast-paced production, mailroom, or document processing environment
• Basic computer proficiency and ability to navigate multiple systems
• Ability to work both independently and collaboratively within a team
• Ability to handle confidential information in compliance with privacy standards
• Ability to lift 15–20 lbs consistently

Work Environment

• On-site role at a downtown campus
• Structured, production-driven environment
• Team-based workflow with individual accountability
• Consistent weekday schedule (no weekends)

Why Join Us?

• Opportunity to work in a critical role supporting insurance operations
• Gain experience in underwriting, claims processing, and document management
• Stable, team-focused environment with clear processes and expectations
• Develop skills in quality assurance, auditing, and workflow management

Job Type & Location

This is a Contract position based out of Milwaukee, WI.

Pay And Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Milwaukee, WI.

Application Deadline

This position is anticipated to close on Jul 15, 2026.