Document Processor

About the role

The Document Processor works directly with the Post Closing team, managing all mail related to the department. Responsibilities include scanning, sorting, auditing, and ensuring proper shipment of documents. This entry‑level position offers a great opportunity to start a career in the mortgage industry with support for learning and growth.

Responsibilities

• Receive, log, and ship out collateral and final documents daily.
• Audit loan files for completeness and accuracy.
• Deliver loans to investors within the set delivery lock date.
• Perform daily reconciliation of investor exception reports.
• Clear all deficiencies within the investor lock period and ensure suspense conditions are accurate.
• Maintain a daily log of outgoing suspense conditions from investors.
• Update notes daily in the Loan Origination System based on investor suspense reports.
• Review and obtain purchase advice for the accounting department.
• Contact team members, business partners, and clients to obtain required documentation via phone calls and emails.

Requirements

• Experience: None (Entry level).
• Education: High School Diploma required.
• Physical: Ability to lift 20 lb boxes of paperwork; remain seated at a desk and operate a computer for most of the workday.
• Skills and abilities:
  • Strong analytical and problem‑solving skills.
  • Ability to work independently.
  • Attention to detail and proactive mindset.
  • Strong organizational skills.
  • Excellent verbal and written communication.
  • Ability to meet deadlines in a fast‑paced environment.

Pay

Compensation Range: $20–$25 per hour.

Schedule

Full‑time position with a regular schedule: 8:00 AM start, Monday through Friday, 8‑hour workday. Overtime may be required as necessary to meet operational demands.