Document Management Processor

About the role

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location.

Responsibilities

• Utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location.
• Key 35-50 wpm with accuracy using demonstrated computer and keyboard skills.
• Work under pressure and understand the sense of urgency with strict service level standards.
• Adapt to technology changes associated with daily processing tools.
• Handle quickly changing priorities and keep work moving under adverse conditions.
• Maintain professional demeanor under stressful conditions.
• Lift up to 30 pounds.

Requirements

• Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy.
• Fundamental knowledge of Microsoft Excel and Microsoft Word.
• Previous experience working with electronically received documents and attachments.
• Prior experience with administrative processing systems preferred.
• 1-2 years work experience in an office environment with customer interaction preferred.

Qualifications

• Good written and oral communication skills.
• Attention to detail while working with numerous policy number configurations that have subtle differences.
• Ability to adapt to technology changes associated with daily processing tools.
• Work under pressure and understand the sense of urgency with strict service level standards.
• Strong analytical skills and problem-solving abilities.
• Exhibits ability to learn new processes and procedures.
• Effective written and oral communication skills.

Skills

• Ability to adapt to technology changes associated with daily processing tools.
• Work under pressure and understand the sense of urgency with strict service level standards.
• Strong analytical skills and problem-solving abilities.
• Exhibits ability to learn new processes and procedures.
• Effective written and oral communication skills.

Benefits

Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Pay

The internal title for this role is CX Operations Specialist. The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. The targeted salary range for this position is $41,600-41,600.

Schedule

Not specified.