Document Management Administrator

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you. Competitive compensation packages and learning and development opportunities help you advance to the next level in your career. We invest in our people and technology to help our customers succeed, hiring those who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere.

About ACV

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with user-designed, data-driven applications and solutions, building the most trusted and efficient digital marketplace. Our network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, ACV Capital, True360, and Data Services.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including:
  • The greater of 3 paid sick days or in accordance with state/local paid sick leave laws
  • 6 paid company holidays
  • 2 floating holidays
  • Parental leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Receive, sort, and distribute incoming Titles and related paperwork from all delivery services
• Scan batched Titles into Salesforce in preparation for clerking
• Prepare outbound FedEx shipments consistently throughout the day
• Work through Exceptions in Salesforce and update title cases as needed
• Perform a complete and comprehensive quality check to ensure 99.6% accuracy of all outgoing titles daily (inaccuracy poses a financial liability for ACV and customers)
• Identify, record, and solve title-related problems by collaborating with the Titles Department through effective communication
• Demonstrate problem-solving skills through research, analysis, and decision-making
• Perform outbound title bundling to ensure maximum efficiency
• Perform other duties as assigned

Requirements

• High School diploma or GED (required)
• 0–1 year of relevant administrative experience
• Ability to read, write, speak, and understand English with strong attention to detail
• Ability to think creatively and outside the box
• High attention to detail and strong organizational skills
• Comfort working in a fast-paced, high-volume office setting
• Demonstrated ability to take independent initiative
• Ability to stand for extended periods and lift up to 30 lbs
• Ability to perform a variety of duties/movements, including sitting, standing, walking, reaching, lifting, bending, stooping, kneeling, finger dexterity, and repetitive motions
• Ability to work in an office with extensive safety precautions in place

Pay

The compensation range for this position is determined based on the applicant’s relevant experience, skillset, location, business needs, and market demands, as permitted by law.

ACV is committed to an inclusive culture where every individual is welcomed and empowered. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. No immigration or work visa sponsorship is provided for this position.