Document Agent (Manheim)

About the role

This position involves processing and documenting vehicle titles according to state and federal regulations. Duties include verifying supporting documentation, entering and maintaining title information, and preparing and shipping vehicle titles.

Responsibilities

• Process vehicle title documents in accordance with state and federal regulations.
• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney).
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.
• Prepare and distribute incoming mail, prepare vehicle titles and documents for scanning, operate mail processing equipment, and maintain scanning equipment.
• Organize workspace and maintain document accuracy and security.
• File and maintain documents in a secured vault repository, retrieve documents and folders as needed, audit and maintain title inventory accuracy, ensure proper record retention and document tracking procedures are followed.
• Prepare outgoing title shipments and print waybills, coordinate release and shipment of vehicle titles to clients.

Requirements

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Title processing, automotive administration, or office/clerical work experience preferred.
• Strong attention to detail and accuracy in data entry and document handling.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong organizational, communication, and customer service skills.

Qualifications

• Ability to sit, stand, bend, and reach for extended periods.
• Ability to perform repetitive tasks in a production environment.
• Ability to lift up to 35 lbs.

Skills

• Microsoft Office proficiency.
• Data entry accuracy.
• Attention to detail.
• Customer service skills.
• Document handling.
• Fast-paced production environment adaptability.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Pay

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Schedule

Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.