Document Agent (Manheim)

About the role

This position involves processing and reviewing vehicle title documents, ensuring compliance with state and federal regulations. Duties include verifying supporting documentation, entering and updating title information, and managing mail processing and shipping.

Responsibilities

• Process and review vehicle title documents according to state and federal regulations.
• Verify supporting documentation such as odometer statements, reassignment forms, and powers of attorney.
• Enter, update, and maintain title information in internal systems with high accuracy.
• Ensure all documentation is complete, compliant, and properly recorded.
• Prepare and distribute incoming mail, prepare vehicle titles and documents for scanning, operate mail processing equipment, and scan documents to barcoded folders.
• Operate scanning equipment and organize the workspace to maintain document accuracy and security.
• File and maintain documents in a secured vault repository, retrieve documents and folders as needed, audit title inventory accuracy, and ensure proper record retention and document tracking procedures are followed.
• Prepare outgoing title shipments and print waybills, coordinate release and shipment of vehicle titles to clients.

Requirements

Minimum qualifications include a High School Diploma/GED and generally less than 2 years of experience. Preferred qualifications include experience in title processing, automotive administration, or office/clerical work, strong attention to detail and accuracy in data entry and document handling, proficiency in Microsoft Office (Outlook, Word, Excel), ability to work in a fast-paced, deadline-driven production environment, strong organizational, communication, and customer service skills.

Qualifications

• High School Diploma/GED
• Less than 2 years of experience
• Title processing, automotive administration, or office/clerical work preferred
• Strong attention to detail and accuracy in data entry and document handling
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to work in a fast-paced, deadline-driven production environment
• Strong organizational, communication, and customer service skills

Skills

Ability to sit, stand, bend, and reach for extended periods, ability to perform repetitive tasks in a production environment, ability to lift up to 35 lbs, ability to work in a fast-paced, deadline-driven production environment, strong organizational, communication, and customer service skills.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional benefits include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Hourly pay rate is in the range of $16.59 - $24.86/hour, with potential for additional compensation such as commission and/or an incentive program. Employees are eligible for a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.