Docucare Associate

About the role

Xerox Holdings Corporation is a leading provider of office and production print technology, software, and services. We are committed to powering the hybrid workplace of today and tomorrow, delivering essential technology solutions that drive success for our clients.

Primary Responsibilities

• Carry out preventative maintenance checks, first level repair, and escalate issues according to agreed procedures.
• Travel to different client locations to provide support.
• Promote knowledge sharing and act as a mentor/coach to clients.
• Train client groups on equipment usage and functions.
• Maintain clean and tidy devices and ensure a safe work environment.
• Log all activities, including on-site parts inventory and replenishment of consumables.
• Achieve and exceed service level agreements (SLAs) and meet customer requirements.

Skills and Qualifications

• Provide excellent customer service, anticipating and meeting customer needs.
• Work independently with minimal oversight, maintaining attention to detail and organizational skills.
• Have functional knowledge of a PC, including proficiency in Excel, Microsoft Office, and web browsing.
• Identify and resolve problems using standard procedures.
• Eager to learn and adapt to new technologies related to print production and finishing equipment.
• Be able to stand for long periods, walk, bend, and reach.

Additional Benefits

• Full medical, dental, and vision coverage.
• Wellness credits and a company contribution to a Health Savings Account.
• 401(k) matching and paid time off, including holidays and personal days.
• Substantial growth opportunities within a supportive and collaborative company culture.