Dock Master | CASA NEOS

Responsibilities

• Welcome and acknowledge all guests according to RDG standards.
• Displays a positive attitude, the ability to communicate proficiently, and the ability to relate to customers in a luxury/upscale setting.
• Anticipate and address guests’ service needs.
• Manage the dock check-in and check-out process using a handheld tablet.
• Notify the concierge team of a guest/VIP arrival.
• Familiarize yourself with local water conditions.
• Sets and provides the highest level of guest service and expedites all requests.
• Schedules and manages all dockhands among other related duties such as securing boats.
• Performs daily inspections of the docks.
• Demonstrates safe work habits, including the proper care and use of tools, equipment, vehicles, hazardous materials, and observes all established health and safety regulations.
• Upholds general security measures and supports marina and facility service teams in their security-related efforts while reporting disturbances in the dock area.
• Assist servers and runners with any catering or food and beverage needs.

Requirements/Qualifications

• At least 18 years of age.
• Experience in and around larger boats is preferred.
• Driver’s license and good driving record with DMV.
• Previous experience as a Dock Master in a high-volume marina catering to luxury/upscale guests.
• Excellent swimmer (Lifeguard certification is desirable).
• Minimum of a high school degree completed.
• Strong customer service skills.
• Ability to maintain a calm, positive attitude during periods of high boating activity.
• A broad knowledge of marina operations, boat lifting, boat handling and towing, and maintenance.
• Proven skills or the willingness to be trained in marine operations and adverse water conditions.
• Ability to thrive in a fast-paced work environment.
• Must have high standards, high level of accuracy, and a keen eye for detail.
• Understanding of common marine operations contracts, terms, and conditions.
• Superior verbal and written communications skills (Bilingual is a plus in Spanish and French).
• Must operate with a high degree of confidentiality and trust.
• Ability to work a flexible schedule inclusive of am, pm, weekends and holidays.

Other Skills And Knowledge

• Superior verbal and written communications skills (Bilingual is a plus in Spanish and French).
• Must operate with a high degree of confidentiality and trust.
• Ability to work a flexible schedule inclusive of am, pm, weekends and holidays.