Dock Master

About the role

The Dock Master is responsible for the safe, efficient, and guest-focused day-to-day operations of the Hawks Cay Marina. This hands-on leadership role oversees dock operations, slip management, fuel dock services, vessel movements, and marina staff while delivering the high level of service expected at a luxury Florida Keys resort. The Dock Master reports to the Director of Activities & Marina and ensures operational excellence, safety compliance, and exceptional experiences for transient and long-term boaters.

Responsibilities

• Oversee all daily marina operations including vessel docking/undocking, slip assignments, utility connections (power, water), and fuel dock services.
• Manage slip inventory, reservations, and transient dockage to maximize occupancy and revenue.
• Ensure docks, fuel pier, and surrounding areas are maintained to resort standards for cleanliness, safety, and appearance.
• Coordinate with Engineering and outside vendors on preventive maintenance, repairs, and capital projects related to docks, pilings, utilities, and marina equipment.
• Maintain accurate records of vessel movements, incident reports, and marina activity logs.

Team Leadership

• Hire, train, schedule, coach, and evaluate marina staff (Dockhands, Marina Attendants, Fuel Attendants, and Supervisors).
• Conduct daily briefings, reinforce safety protocols, and ensure consistent service standards.
• Foster a positive, accountable, and guest-focused team culture.

Guest Experience & Safety

• Serve as the primary on-site point of contact for marina guests and boaters.
• Ensure all operations comply with U.S. Coast Guard, Florida, and local marina regulations, as well as resort safety and environmental policies (including fuel handling and spill response).
• Respond promptly to guest concerns and weather-related situations (storms, high winds, etc.).

Administrative & Financial Support

• Assist with marina budgeting, inventory control (fuel, retail, supplies), and daily cash/POS reconciliation.
• Support marketing of marina services and coordinate with Front Office and Sales on group or charter arrivals.
• Perform other duties as assigned by the Director of Activities & Marina.

Requirements

• 3+ years of progressive marina or waterfront operations experience, with at least 1–2 years in a supervisory or management capacity preferred.
• Strong knowledge of vessel handling, docking procedures, marina systems, and fuel operations.
• Proven ability to lead and develop frontline teams in a high-volume, outdoor environment.
• Excellent guest service and communication skills.
• Ability to work outdoors in Florida Keys weather conditions, including weekends, holidays, and peak season demands.
• CPR/First Aid certification required (or ability to obtain); USCG Captain’s license or equivalent preferred.
• High school diploma or equivalent required; additional maritime or hospitality training a plus.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on resort accommodations, dining, and activities
• Professional development and training opportunities
• Employee recognition programs
• Complimentary or discounted meals (based on position)
• Housing options may be available for eligible associates
• Supportive, team-oriented work environment in a beautiful Florida Keys resort setting