Dockmaster

About the role

The Dockmaster is often the first person our customers will interact with when arriving by vessel. This role is a strong and motivating leader responsible for the overall operation of the docks, including scheduling dockhands, communicating with vessel captains, handling reservations, maintaining safety and cleanliness, managing fuel operations, delivering top‑level guest services, concierge duties, training new team members, and securing the marina and vessels during inclement weather.

Responsibilities

• Set and provide the highest level of customer/guest services and expedite any and all requests from vessels.
• Schedule and manage all dockhands in marina‑related duties such as securing boats, fuel handling, black‑water pump‑outs, connecting and monitoring utility services, and waste disposal.
• Lead the dockhands by example.
• Perform daily inspections of the docks and work with the maintenance manager to schedule repairs and maintenance, ensuring safety, cleanliness, and timely identification of issues requiring repair or replacement.
• Routinely operate motor and water vehicles and other mechanized equipment.

Requirements

• Broad knowledge of marina operations, boat lifting, boat handling and towing, and equipment maintenance.
• Ability to manage and motivate staff.
• Positive attitude with proficient communication skills and the ability to relate to customers in a luxury environment.
• Understanding of common marina operational documentation such as agreements, contracts, terms and conditions, and marina regulations, with the ability to analyze them.
• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds.
• Must be able to swim or be willing to wear a personal flotation device in emergencies.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to express oneself and effectively convey directions and clear instructions to a team of individuals.

Pay

Wage range: $43,000 – $47,000

Benefits

• Medical
• Dental
• Vision
• Life and AD&D
• Supplemental life insurance options
• 401(k) with employer match for eligible employees