Dock and Door Technician

Raymond West is looking for a Dock and Door Technician to join our service team. We bring industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service, providing end-to-end warehouse solutions to keep our customers' businesses running.

About the role

The primary objectives of the Dock and Door Technician are:

• Proficient repair and service of customer equipment
• Maintain good communication and working relationships with customers, peers, and management
• Represent and sell the entire company
• Be profitable with direct labor billing
• Work within all safety guidelines established by Raymond West and OSHA

Responsibilities

• Repair all types of dock and door equipment that Raymond West sells and services
• Update training and skills on a continuing basis
• Train other employees as needed
• Maintain a profitable billing level
• Follow all Service Department procedures
• Communicate with assigned Service leadership
• Complete all paperwork transactions in a timely, neat, accurate, and orderly fashion
• Communicate all options to customers before proceeding with work
• Have the necessary tools to perform repair and scheduled service work
• Complete jobs within quoted time limits when applicable
• Maintain a clean and orderly (inside and outside) vehicle
• Maintain an accurate assigned parts inventory, if applicable
• Represent the entire company at all times
• Pass Raymond Certification and re-certification if applicable
• Maintain good working knowledge of customers and equipment in assigned areas
• Maintain an acceptable driving record as established by the company’s insurance carrier
• Report accidents whether self or customer
• Account for 100% of available time during working hours
• Be willing to work overtime when necessary and coordinate all overtime with assigned supervisor
• Follow all procedures in the company’s Employee Handbook
• Follow safety procedures and use good judgment in regard to safety
• Be willing to work out of town as necessary
• Establish a positive rapport with customers
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers

Requirements

• High school diploma, general education degree (GED), or equivalent
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience
• Valid driver’s license with no more than the allowable level of points on record, if applicable
• Must be able to be insured by Raymond West
• Must possess a working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
• Working knowledge of hydraulic systems
• Mechanical abilities
• Raymond Level 1 Certified or working towards that goal, if applicable
• Maintain personally owned tools according to approved minimum tool list
• Must be willing to work off-hours as specific needs dictate
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
• Must be self-motivated and able to manage time efficiently
• Must pass all available certificates appropriate to the position

Skills

• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees
• Ability to maintain effective working relationships with employees, co-workers, and managers in other departments
• Customer-oriented with professional behavior
• Ability to deal with customers on a face-to-face basis
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Team player with willingness to follow mandates and procedures of the Service Department
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Motivated to continuous self-development and training
• Willing to assume more responsibility as required

Physical Requirements

• Non-sedentary position
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Regularly exposed to moving mechanical parts
• Frequently required to go onto job sites where construction is underway
• Must frequently lift and/or move up to 50 pounds and maneuver up to 125 lbs. with assistance
• Use hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to smell
• Position requires climbing, balancing, stooping, kneeling, crouching, and crawling
• Frequently exposed to outside weather conditions and risk of electrical shock
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration
• Noise level in the work environment is sometimes loud

Pay

The hourly range for this position is $25.00 - $43.00. The specific pay offered may be influenced by factors including relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay

Schedule

• This position is based in the field and requires daily travel within assigned territories
• Must be willing to work overtime when necessary
• Must be willing to work out of town as necessary
• Company vehicle and fuel card provided
• Qualified candidates must pass a pre-employment physical and drug screen