Dock and Door Technician

About the Role

The primary objectives of the Dock and Door Technician are: (1) the proficient repair and service of the customer's equipment; (2) to maintain good communication and working relationships with customers, peers, and management; (3) to represent and sell the entire company; (4) to be profitable with direct labor billing; (5) work within all safety guidelines established by Raymond West and OSHA. Raymond West is committed to providing our customers with end-to-end warehouse solutions, bringing industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

Responsibilities

• Repair all types of Dock and Door equipment that RW sells and services
• Repair all types of equipment that Raymond West sells and services
• Update training and skills on a continuing basis
• Train other employees as needed
• Maintain a profitable billing level
• Follow all Service Department procedures
• Communicate with assigned Service leadership
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion
• Communicate all options to customers before proceeding with work
• Have the necessary tools to perform repair and scheduled service work
• Complete jobs within quoted time limits when applicable
• Maintain a clean and orderly (inside and outside) vehicle
• Maintain an accurate assigned parts inventory, if applicable
• Represent the entire company at all times
• Pass Raymond Certification and re-certification if applicable
• Maintain good working knowledge of customers and equipment in assigned areas
• Maintain an acceptable driving record as established by the company's insurance carrier
• Report accidents whether self or customer
• Account for 100% of available time during working hours
• Must be willing to work overtime when necessary
• Must coordinate all overtime with assigned supervisor
• Must follow all procedures in the company's Employee Handbook
• Must follow safety procedures and use good judgment in regard to safety
• Must be willing to work out of town as necessary
• Establish a positive rapport with customers
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers

Required Skills & Abilities

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers or employees of an organization
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
• Must be self-motivated and able to manage time efficiently
• Must be customer oriented
• Able to always exhibit professional behavior
• Willing to follow mandates and procedures of the Service Department
• Ability to deal with customers on a face-to-face basis
• Maintain a sound working relationship with other technicians and fellow workers
• Must pass all available certificates appropriate to the position
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Raymond Level 1 Certified or working towards that goal, if applicable
• Must possess a valid driver's license with no more than the allowable level of points on record, if applicable
• Maintain personally owned tools according to approved minimum tool list. Maintain additional tools as required by duties and certification level
• Must be able to take directions
• Must be a team player, i.e., to work with peers
• Must have working knowledge of hydraulic systems
• Must have mechanical abilities
• Must maintain a clean, neat, and professional appearance
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Must be motivated to continuous self-development and training
• Willing to assume more responsibility as required

Qualifications

• High school diploma, general education degree (GED) or equivalent
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience
• This position will be based in the field and require daily travel within assigned territories
• Must be able to be insured by Raymond West
• Must possess a valid driver's license with no more than the allowable level of points on record, if applicable

Physical Requirements

• Position is non-sedentary
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The employee is regularly exposed to moving mechanical parts
• Position will be required to go onto job sites to perform duties where construction is underway
• Must frequently lift and/or move up to 50 pounds and have the ability to maneuver up to 125 lbs. with assistance of equipment or other team members
• Requires use of hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to smell
• Requires climbing/balancing/stooping/kneeling/crouching and crawling
• Frequently exposed to outside weather conditions and the risk of electrical shock
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration
• The noise level in the work environment is sometimes loud

Pay & Benefits

• Hourly range: $22.90 - $49.40 (specific offer influenced by relevant experience, education, and work location)
• Medical, dental, vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay
• Company vehicle and company Fuel Card for vehicle expenses