DNOC Tier II Technician Incident Management (NEII) (Government)

About the role

AT&T Global Public Sector is seeking a Government Network Operations Center (DNOC) Tier II Incident Management Technician to support the intelligence community's computer data communications systems.

Responsibilities

• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensuring asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications.
• Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• 10 years of experience that can be a combination of work history and education.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.

Qualifications

• Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years of relevant experience.

Skills

• Knowledge of OSI layers 1, 2, and 3.
• Experience with Microfocus tools.
• ServiceNow administration skills.
• Network troubleshooting and configuration management.
• Experience with VLANs and MPLS.

Benefits

The DNOC Tier II Technician Incident Management (NEII) (Government) earns between $89,200 - $194,788 yearly. Other benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, adoption reimbursement, disability benefits, life and accidental death insurance, supplemental benefit programs, employee assistance programs, and employee discounts.

Pay

$89,200 - $194,788 yearly

Schedule

Regular, Full-time