Tier II Technician

About the role

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.

Responsibilities

• Manage the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace
• Handle network troubleshooting and configuration
• Execute hands-on technical onboarding
• Operate independently within a defined scope, escalating to the CTO for architecture decisions, security incidents, development work, and other higher-level technical changes

Requirements

• 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role
• Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID
• CompTIA Network+ or equivalent networking experience
• Experience with RMM platforms such as DattoRMM or similar tools
• Valid driver’s license and reliable transportation for on-site work

Preferred Qualifications

• Microsoft 365 certification such as Microsoft-102 or equivalent
• Experience supporting Google Workspace environments
• Experience with UniFi networking platforms
• Strong documentation habits and client-facing communication skills

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.