DME Coordinator

Duties and Responsibilities

• Coordinate DME for patients at assigned locations.
• Perform accurate measurements and fittings of orthopedic braces and durable medical equipment based on provider orders.
• Educate patients on the proper application, removal, care, and safe use of orthopedic devices.
• Clearly explain available DME options to patients.
• Maintain accurate EMR documentation related to DME fittings, patient education, and inventory transactions.
• Collaborate with Providers, Clinical Staff, Billing, Prior Authorization, and Insurance Verification teams to ensure timely patient care and accurate reimbursement.
• Manage DME inventory by monitoring stock levels, ordering supplies, organizing products, and maintaining inventory accuracy.
• Serve as the primary DME resource for assigned clinic(s), answering questions and assisting staff with DME-related processes.
• Assist in onboarding and training clinical staff on proper DME fitting techniques and department workflows.
• Communicate policy updates and process improvements with providers and clinic teams.
• Maintain compliance with all DME policies, payer requirements, and organizational standards.
• Take responsibility of assigned areas while contributing to the overall success of the DME department.
• Perform additional duties and special projects as assigned.

Qualifications

• Exceptional patient service with a compassionate and professional approach.
• Ability to educate patients in a clear, confident, and reassuring manner.
• Strong knowledge of orthopedic braces, splints, and durable medical equipment.
• Knowledge of anatomy, medical terminology, and orthopedic conditions.
• Experience documenting accurately within an Electronic Medical Record (EMR).
• Understanding of insurance verification and DME reimbursement processes.
• Strong organizational and inventory management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail with excellent follow-through.
• Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
• Demonstrated problem-solving skills and adaptability.
• Ability to remain calm and professional during high-pressure or difficult patient interactions.
• Strong collaboration skills with providers, clinical teams, and administrative departments.