Divisional Sales Manager - Eastern Tennessee

About the Role

As a Divisional Sales Manager (DSM) at Pandora, you will be responsible for driving revenue and sales performance across a region, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores. You will manage relationships with wholesale partners and directly oversee Store Managers from O&O concept stores, ensuring a flawless and consistent customer experience while achieving sales targets.

Responsibilities

• Deliver sales performance against forecast and targets by executing business plans and sales strategies.
• Identify trends, wins, and opportunities to develop business plans that drive revenue growth and profitability.
• Set sales and KPI goals for owned channels within the region, in partnership with the Divisional Sales Director.
• Establish KPI goals, budgets, objectives, and marketing plans for multi-brand and franchise stores.
• Review store financial reports and analyze Key Performance Indicators (sales, traffic, etc.) to identify trends and coach as needed.
• Coach Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
• Ensure compliance with key operating issues, including audits, loss prevention, policies, and procedures.
• Conduct performance appraisals for O&O Store Managers, addressing performance gaps and providing coaching.
• Recruit, develop, and retain Store Managers and store leadership.
• Lead the rollout of company initiatives and product launches, monitoring progress and providing coaching.
• Optimize payroll and resource use to maximize store contribution and financial results for O&O stores.
• Analyze and optimize sell-in and sell-out performance of multi-brand and franchise stores.
• Monitor and manage inventory levels at wholesale and franchise accounts.
• Prospect for new multi-brand opportunities and optimize the multi-brand network.
• Travel within the region to build relationships and gain firsthand understanding of the business.
• Develop relationships with wholesale retailers and key accounts.
• Control expenses within the region to meet budget guidelines.
• Maintain accurate reporting on regional performance and forecast sales.
• Define and role model target behaviors for the sales organization.

Qualifications

• Bachelor’s degree in Business, Marketing, or a similar field, or equivalent working experience.
• 8+ years of multi-store leadership experience.
• Retail and wholesale experience.
• Geographically located in the division or willing to relocate.
• Value-based leadership skills with a proven ability to coach and develop talent.
• Entrepreneurial and strategic thinker with planning and executional capabilities.
• Self-motivated and driven toward achieving goals.
• Proven track record of increasing sales and store profitability.
• Strong relationship-building and stakeholder management skills.
• Strong interpersonal and communication skills.
• Solution-oriented with the ability to overcome challenges.
• Understanding of inventory management to maximize business potential.
• Comfortable with ambiguity and working in uncertain situations.
• Strong business acumen and analytical capabilities.
• Experience with key performance indicators and metrics.
• Ability to adapt to changing priorities and lead change management initiatives.
• Thrives in a fast-paced, complex organization.
• Strong negotiation skills.

Pay

$108,000.00 - $135,000.00 commensurate with experience.

Travel

Up to 80% based on geography.

Benefits

• Robust compensation package including base and bonus.
• 401K plan for financial security.
• Extensive benefits: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D.
• Anniversary gift cards, recognition program, and product discounts.
• Learning and development programs, continuous feedback, LinkedIn learning, and tuition reimbursement.
• PTO package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. With a presence in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores, Pandora is committed to sustainability, aiming to be carbon neutral by 2025 and using mainly recycled silver and gold. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and is listed on the Nasdaq Copenhagen stock exchange.

About Pandora North America

The Pandora North America team operates in the USA and Canada with over 115 employees in offices, 80 in the Logistics Center, 100 in field positions, and more than 3,900 in owned and operated stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores.