Division Clerk U - Adult Psychiatry Unit

About the role

Lutheran Hospital’s 2B Adult Psychiatry Unit is part of the Acute Adult Behavioral Health Center and provides around-the-clock care for adult and older adult patients with acute behavioral, emotional and/or psychiatric disorders who require close supervision, ongoing assessment and/or intensive treatment.

Responsibilities

• Perform clerical, receptionist, communication, office supply procurement tasks and related services to support efficient functioning of the unit.
• Accurately transcribe and process all orders and advise RNs of orders that require immediate attention.
• Prepare, maintain and process all charts.
• Refer specific questions to the appropriate health care professional.
• Compile statistics, process memos and schedule diagnostics/appointments.
• File/record mail.
• Handle all communications between nursing units, physicians and departments with accuracy, courtesy and confidentiality.
• Inventory, order and store supplies as directed.
• Navigate facility computer systems (ADTR, computer order entry proficiency, charge entry, computerized medical records, etc.).
• Provide efficient and effective use of telecommunication and information technology systems.

Requirements

• High school diploma/GED
• Knowledge of medical terminology
• Basic office equipment and computer skills
• Strong customer service skills

Preferred qualifications

• Previous healthcare experience
• Medical assistant course and/or experience
• Experience with behavioral health or mental illness patients
• Hospital or outpatient experience

Physical Requirements

• Requires full range of body motion, manual and finger dexterity, and eye-hand coordination.
• Requires extensive sitting.
• Requires corrected vision and hearing to normal ranges.
• Requires working under stressful conditions and irregular hours.
• Exposure to communicable diseases and/or body fluid.

Pay

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Benefits

• Health Plan Options – You have the choice between two comprehensive Cleveland Clinic Employee Health Plan options: EHP and EHP Plus. Both plans are administered by Aetna and feature minimal copays for in-network care.
• Dental Care – Four plan options administered by Cigna are available.
• Vision Care – Two plan options administered by EyeMed are available.
• Flexible Spending Accounts – Healthcare and Dependent Care FSAs are available to help you pay for eligible expenses with pre-tax dollars.
• Life Insurance – Employer-paid life insurance equals 1x your annual salary with an option to purchase supplemental life insurance up to 10x your salary. You may also purchase dependent life insurance for a spouse and dependent children.
• Short- and Long-term Disability Coverage – Short-term disability is available after one continuous year of regular full-time service; long-term disability begins after 90 days.
• Cleveland Clinic Investment Pension Plan offers eligible employees an excellent opportunity to build a retirement account for the future. It is fully funded by Cleveland Clinic and equal to 2.5% of your salary (increasing with more years of service).
• The 401(k) / 403(b) Plan also provides an important source of retirement savings. It allows participants to take responsibility for their financial future by making retirement savings a part of their normal routine while working. In addition to your contributions to the plan, Cleveland Clinic matches a portion of your contributions (50% on up to your first 6% in contributions).
• Paid Time Off (PTO) – Eligible caregivers receive Paid Time Off (PTO) that can be allotted toward vacation, holidays, sick time, etc.
• Caregiver discounts – We offer discounted rates for auto, home and pet insurance, identify theft protection and more.
• Adoption assistance – We provide financial assistance of up to $5,000/per child ($10,000 maximum lifetime benefit) for caregivers who choose to legally adopt a child.
• Employee Assistance Program – The Program provides free, confidential short-term counseling for caregivers and their families, whether for relationships or legal challenges.
• Employee Hardship Fund – This fund provides aid for caregivers experiencing unexpected financial difficulties.
• Paid maternity and parental leave – You will enjoy up to eight consecutive weeks for maternal care after the birth of your child to bond with your baby and up to four weeks for parental care.