Clerk III - Department of Psychiatry

Duties

• Responsible for scheduling psychiatry ambulatory care patient appointments following the guidelines of the clinic providers and the Ambulatory Care Services Standards of Excellence.
• Provides a positive first impression to patients / callers and match their request to available staff and/or services.
• Greet patients and families and complete the check in and out process for their appointments.
• Facilitate patient flow through clinic and communication with clinic staff.
• Support the psychiatry providers to efficiently provide care to patients.
• Collect co-pays for patient visits and balance drawer at end of shift.
• Provide reminders / visit verification by phone prior to appointment.
• Contact patient and care providers by telephone to complete scheduling of appointments.
• Cookordinate scheduling of consults across various UI Health Care specialty services
• Problem-solve to satisfy patient needs / special requests.

Full Time Position

Full Time Position: 40 hrs/wk
Shift: 1st, Employee needs to be flexible to work 8.0 hour shift between 7:30 a.m. - 5:30 p.m. based on clinic need.

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment.

Highly Desirable Qualifications

• 6+ months prior clerical experience

Desirable Qualifications

• Experience working in healthcare with psychiatric / mental health patients
• Excellent Communication skills
• Experience with Microsoft Office programs
• Experience utilizing electronic medical records
• Experience with Prior Authorizations.
• Experience with cash handling.
• Knowledge of the University of Iowa Health Care building and complex

Application Process

In order to be considered, applicants must upload a Cover Letter and Resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Professional references will be required at a later time in the recruitment process.

For more information, contact lori-posey@uiowa.edu .

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.