District Support Representative

About the role

The DSR is trained and appointed by Liebherr as the primary liaison for dealers and customers in an assigned field based territory. In this capacity the DSR supports the dealers in all aspects of product service as it relates to Liebherr Construction and Material Handling Equipment by providing assistance to the dealers in procedures such as machine delivery, inspection, maintenance, service and repair, spare parts, warranty claims and training of dealer's and customer's service personnel. Position located at Liebherr USA Co., 1465 Woodland Drive, Saline, MI 48176, United States.

Responsibilities

• Serves as a high level product support representative for the dealers within the assigned territory.
• Builds positive relationships with the dealer network and the customers within the territory.
• Performs training at dealer level in regard to customer delivery, pre-start inspections, periodic machine inspections, software updates, system downloads, warranty claim procedures, the ordering and stocking of spare parts.
• Assists dealer mechanics with advanced troubleshooting and repair procedures only after remote assistance by the technical call center has been exhausted.
• Examines and evaluates warranty claims upon request of the dealers as well as Liebherr, particularly in regard to defective major components.
• Evaluates dealer’s ability to support Liebherr machine population in their assigned territory, including but not limited to; technician skill level and training plan, sufficient Liebherr specific tools for technicians, and appropriate parts support.
• Analyzes training needs specific to each dealer for continuous improvement in the service support of the Liebherr machines.
• Follows-up on field modifications completions in the assigned territory.
• Holds regular meetings with the dealers within the assigned territory to address any issues or concerns.
• Supplies upper management with detailed reports of daily activities, machine issues, dealer activity and customer concerns.

Requirements

• A combination of education and experience equivalent to a high school diploma or equivalent and five (5) to seven (7) years of demonstrated experience; or equivalent combination of education and experience.
• Travel domestically and internationally up to 80% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• This position is remote work eligible.

Benefits

We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days.

Pay

Pay Range: $98,000 - $120,000