District Support Representative

Expected annual salary range: $97,000 – $143,000. Salaries are based on candidate skills, experience, qualifications, market, and business considerations.

About the role

As a District Support Representative, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation.

Responsibilities

• Assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements, and other tasks as required.
• Assist the District Manager and Coordinator in developing short-term business financial forecasts, implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment, including test equipment and tools, to meet specifications such as EBE and ISO requirements, ensuring good working condition and sufficient inventory for standard calls.
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations, and coordinate with other plants, business units, and outside vendors to procure parts and services.
• Provide customers with basic applications information via phone or on-site consultation.
• Be available for 24/7 on-call duty and respond to emergency situations with minimal notification.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to ensure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and unique situations encountered at diverse work sites.
• Successfully complete and maintain compliance with Eaton’s safety program and policy, including role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications.

Requirements

• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or completion of an accredited trade school and/or program with 9 or more years of experience evaluating and servicing electrical distribution or control systems.
• Must possess and maintain a valid driver’s license.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• No relocation offered; only candidates within a 50-mile radius of the job location will be considered (Active-Duty Military Service members exempt from geographical limitation).
• Must submit to periodic customer-required background and drug screenings.
• This position requires driving an Eaton vehicle.

Preferred Qualifications

• Bachelor’s degree in engineering (electrical, mechanical, or engineering technology).
• 5+ years leading and managing large service engineering projects of complex scope.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.

Skills

• Strong organizational, project, time, and task management skills, with proficiency in personal computers and software systems to manage priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Financial and commercial knowledge.
• Leadership and coaching/mentoring skills for both field and office personnel.
• Working knowledge of the overall sales function, customer channels to market, negotiation techniques, and proposal generation.

Benefits

Eaton provides various Health and Welfare benefits, Retirement benefits, and programs for paid and unpaid time away from work. Specific programs and options may depend on eligibility factors such as geographic location, date of hire, and collective bargaining agreements.