District Support Representative

Expected annual salary range: $97,000 – $143,000. Salaries are based on candidate skills, experience, and qualifications, as well as market and business considerations.

About the role

As a District Support Representative, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. You will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements, and other tasks as required. You will assist the District Manager and Coordinator in developing short-term business financial forecasts, implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.

Responsibilities

• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment, including test equipment and tools, to meet specifications such as EBE and ISO requirements, ensuring they are in good working condition and maintaining sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations, and interface with other plants, business units, and outside vendors to procure parts and services for the district.
• Provide customers with basic applications information via phone or on-site consultation and be available for 24/7 on-call duty, responding to emergency situations with minimal notification.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to ensure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and unique situations encountered at diverse work sites.
• Successfully complete and maintain compliance with Eaton’s safety program and policy, including role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications.
• Drive an Eaton vehicle as required by the position.
• Submit to periodic customer-required background and drug screenings.

Requirements

• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of an accredited trade school and/or program with 9 or more years of experience evaluating and servicing electrical distribution or control systems.
• Must possess and maintain a valid driver’s license.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• No relocation offered; only candidates within a 50-mile radius of the job location will be considered (Active-Duty Military Service members exempt from geographical limitation).

Preferred Qualifications

• Bachelor's degree in engineering (electrical, mechanical, or engineering technology).
• 5+ years leading and managing large service engineering projects of complex scope.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.

Skills

• Strong organizational, project, time, and task management skills, with proficiency in personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Financial and commercial knowledge.
• Leadership and coaching/mentoring skills for both field and office personnel.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques, with the ability to assist in generating proposals and negotiations.

Benefits

Eaton provides various Health and Welfare benefits, Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.