District Service Manager - Imaging Systems (Field: Greater Los Angeles)

Field role based in Greater Los Angeles, CA – approximately 60% travel across the region, including occasional overnight stays and air/train travel.

About the role

Lead and manage a team of Field Service Engineers for Imaging Systems customer services. Develop and implement strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Drive customer satisfaction and enhance Philips’ image in the local marketplace.

Responsibilities

• Recruit, onboard, and integrate new hires while developing and retaining top talent.
• Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
• Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales.
• Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
• Build and execute the region’s business plan aligned with strategy and goals while driving operational performance and compliance.
• Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
• Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity.
• Work cross-functionally to manage risks and identify growth opportunities.
• Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction.
• Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
• Collaborate with internal stakeholders (business line management, field sales, distribution channels, administrative functions, technical innovation, and support services) to meet diverse customer needs.

Requirements

• 5+ years of direct or indirect leadership experience in service delivery, service operations, or a related field.
• Diagnostic imaging or related healthcare technology background highly preferred.
• Solid experience managing a profit/loss business and developing strategic initiatives to drive revenue growth.
• Ability to create competitive strategies and plans.
• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or a related field or equivalent combination of education and 9+ years of relevant experience.
• Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.
• Strong analytical, organizational, and time management skills.
• Effective communication skills, including stand-up presentations, group facilitation, and customer interaction.
• Must be able to travel for business (60% across the region), operate a company motor vehicle, and maintain a valid driver’s license.
• Ability to work flexible hours, wear required personal protective equipment, and comply with vendor credentialing.
• Must reside in or within commuting distance of Los Angeles, California.
• US work authorization is required; the company will not sponsor work visas now or in the future.

Physical, Cognitive, and Environmental Requirements

• Work in office/home office, remote settings, and hospital/healthcare environments.
• Occasional overnight travel and air/train travel may be required.
• Lead and supervise others.

How We Work Together

This is a field role, primarily conducted at customer or supplier locations. Philips’ office-based teams work in-person at least 3 days per week, while onsite roles require full-time presence in company facilities.

About Philips

Philips is a health technology company focused on improving access to quality healthcare. We believe in the power of collaboration and innovation to create meaningful impact.

Pay

The annual pay range for this position in California is $131,000 to $208,000. Actual base pay may vary based on job-related knowledge, skills, experience, business needs, geographical location, and internal equity. Additional compensation may include an annual incentive bonus, sales commission, or long-term incentives.

Benefits

• Comprehensive Total Rewards program, including generous PTO.
• 401k with up to 7% company match.
• Health Savings Account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Company fleet/car provided.
• Training and advancement opportunities.