District Service Manager, Client Services

Essential Functions

• Affirm customer satisfaction levels for service and security systems are met or exceeded throughout the assigned territory and embedded customer locations.
• Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
• Manage overtime, direct labor costs, billed work, and parts inventories to meet financial goals.
• Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
• Develop capabilities of the workforce assigned within the territory to ensure employees are trained, productive, and proficient in meeting customer needs.
• Lead and manage embedded service personnel at customer locations, ensuring alignment with customer expectations and organizational objectives.
• Responsible for retention and growth of revenue and profit for the Business Team.
• Ensure compliance with corporate policies and procedures regarding safety, including OSHA, as well as protection of proprietary information and company assets.
• Provide the workforce with the resources required to fulfill their responsibilities.
• Ensure workforce properly maintains company vehicles and equipment.
• Implement and maintain quality systems within the territory.
• Schedule and meet with customers regularly to ensure satisfaction levels are being met or exceeded.
• Serve as a trusted advisor and operational partner to embedded services customers.
• Partner with Sales, Systems, Service, and Support associates to develop account strategies and action plans that contribute to business growth and customer retention.
• Effectively function within and support a team-based environment.
• Work with remote workforce cell teams to ensure development and adoption of team concepts and best practices.

Job Requirements

• Bachelor's degree in Engineering, Systems, Marketing, Business Administration, Management, or equivalent experience.
• 5+ years of Electronic Security industry technical service or installation experience.
• Minimum of 2 years of operations and people management experience required.
• Experience leading field-based or embedded service teams in a customer-facing environment preferred.
• Highly motivated, self-directed individuals with strong business acumen.
• Proven leadership, oral/written communication, and problem-solving skills.
• Ability to work evenings and weekends when necessary.
• Experience managing a P&L and growing a customer service business.
• Experience working with intrusion, access control, video surveillance, and fire systems service applications and procedures.
• Demonstrated ability to build strong customer relationships and drive operational excellence within an embedded services model.

Securitas Technology Offers

• Comprehensive benefits including opportunity for annual merit pay increases.
• Paid company training.
• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage.
• Company Paid Short Term and Long-Term Disability.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Education Assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more!