District Service Manager, Cardiac Rhythm Management (CRM) - Iowa & Nebraska

About the role

A Day in the Life
Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

Responsibilities

• Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
• Responsible for CRM Clinical Specialist recruiting and hiring.
• Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives.
• Drive service optimization and efficiency and new service models.
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
• Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.

Mandatory Qualifications

• Bachelor's Degree
• 5 years of successful healthcare experience (such as in a hospital, clinic or medical device company)

Nice to Have

• Medtronic experience in role that interacts with a Field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Demonstrated leadership skills involving coaching and employee development
• Demonstrated critical/strategic thinking and ability to execute strategy
• Working knowledge of Microsoft office applications

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals and offsite meetings.
• Sitting, standing and/or walking for up to eight plus hours per day.
• Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC).
• Occasional handling of equipment and supplies weighing up to 35 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height.
• Continuous bending or stooping or balancing to manipulate cables and/or manage inventory.

Prior Experience

• Freely manipulate objects, tools and controls.
• Manipulate objects, tools and controls.

Salary Range

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

Benefits & Compensation

• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).