District Police, Dispatcher

Austin Community College is a public two‑year institution serving a multicultural population of approximately 41,000 credit students each Fall and Spring semester. The college promotes student success and community development through affordable access to higher education and workforce training.

About the Role

Under general supervision, the District Police Dispatcher receives emergency and non‑emergency calls for police service, dispatches patrol officers, and enters accurate data into the Computer Aided Dispatch System. The position coordinates with external emergency services when needed for augmented response.

Responsibilities

• Dispatch patrol officers to situations requiring police response.
• Answer telephone calls on emergency and non‑emergency lines and determine appropriate agency response (Police, Fire, EMS, etc.).
• Communicate with officers via police radio and maintain 24/7 communications operations.
• Enter, obtain, and relay information from the Texas Law Enforcement Telecommunications System.
• Monitor fire and security alarms and video surveillance cameras for all campuses.
• Enter data and citations, maintain daily logs, and file incident reports.
• Assist the Police Chief, supervisors, officers, and other law‑enforcement agencies via computer or telephone.
• Assist in emergency phone and panic alarm testing.
• May enter maintenance and technical support work orders, and handle department mail.

Knowledge

• Radio communication practices and protocols.
• College Police Department policies, procedures, and standard operating practices.
• Operations of an emergency communications center.

Skills

• Maintaining an established work schedule, including days, evenings, nights, and weekends.
• Maintaining confidentiality of work‑related information and materials.
• Effective interpersonal and communication skills, including tact and diplomacy.
• Organizational, planning, and problem‑solving abilities.
• Interpretation of laws and regulations, decision‑making, and composure under stressful conditions.
• Interaction with people of diverse social, economic, and ethnic backgrounds.
• Operation of telephones, radios, computers, alphanumeric pagers, and other office equipment.
• Following and communicating verbal and written instructions.
• Establishing and maintaining effective working relationships.
• Effective multi‑tasking.

Technology Skills

• Proficiency with spreadsheet, word processing, database, and presentation software.
• Operation of Computer Aided Dispatch, Texas Law Enforcement Telecommunications System, Genetec‑Security Desk System, Cisco Emergency Responder, Keltron Fire Alarm Monitoring System, etc.
• Operation of multi‑channel trunked radio system covering multiple counties.
• Operation of police radio system in accordance with FCC Rules & Regulations.

Requirements

• High school diploma or educational equivalent (required).
• No prior work experience required; one year experience in public safety dispatch telecommunications is preferred.
• Hold a Telecommunications Operator License issued by the Texas Commission on Law Enforcement (preferred) or be able to obtain it within the first year of employment.
• Ability to complete required Department of Public Safety training and coursework within six months of employment.
• Successful completion of a 12‑week Communications Training Program.
• Completion of 20 hours of training every two‑year unit as required by the Texas Commission on Law Enforcement.
• Completion of TDD/TTY training every six months.
• Availability to work any of three shifts covering 24/7 operations; shifts may change on short notice and recall may be required.
• Ability to pass criminal background check, drug screen, psychological and physical examinations.
• Past supervisors may be interviewed for reference.

Physical Requirements

• Work performed in a standard office environment with standing, walking, sitting, bending, reaching, pushing, pulling, vision, hearing, talking, use of headset and foot controls.
• Frequent repetitive motion such as typing and data entry; extended monitor viewing.
• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules.
• Report unsafe conditions and behavior.
• Take reasonable actions to prevent unsafe practices by others.

Pay

Salary Range (PG 121): $57,773 – $72,216

Openings

Number of openings: 1

Closing Date

Job Posting Close Date: October 6, 2026