District Director of Operations

About the role

The District Director of Operations (DDO) is accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within their assigned district. This role is also responsible for building a high‑performing team through recruitment, selection, onboarding, development, and retention of store associates within the district.

Responsibilities

• Ensure excellent service and high levels of customer satisfaction within the district.
• Maintain accountability for sales, profitability, and debt management for the district.
• Execute marketing strategies aligned with regional and/or company strategies.
• Monitor store performance progress against established goals.
• Interact with the Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
• Lead implementation of new products and services.
• Perform monthly store visits and audits, including a complete and thorough review of each location to ensure operational, legal, and compliance processes and procedures are being followed.
• Oversee and facilitate compliance training, monitoring, and remediation.
• Engage with corporate business partners.
• Execute people‑leader duties such as timecard approvals, performance management, timely completion of required training, and ensuring team metrics and associate career‑growth objectives are met.
• Other duties as assigned.

Requirements

• High school diploma, GED, or equivalent experience.
• Prior management of business operations in a multi‑unit environment.
• Proficient in Microsoft Office programs.
• Excellent time management, organizational, written and verbal communication, problem‑solving, reasoning, and analytical skills.
• Must have personal reliable transportation in compliance with published policy and procedure; must maintain a valid driver’s license and valid automobile insurance while employed.
• Ability and willingness to consistently live and embrace core values of accountable, inclusive, transparent, and focused.

Travel

Must be able to travel to all stores within the assigned district and to other districts within the region; may be asked to travel to other locations. Up to 50% travel with overnights expected.