District Police, Dispatcher

Job Description

Under general supervision, receives emergency and non-emergency calls for police service. Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System. Coordinates with external emergency services when needed for augmented response.

• Dispatches patrol officers situations requiring police response.
• Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.
• Communicates with officers via police radio.
• Maintains 24/7 communications operations.
• Enters, obtains and relays information from the Texas Law Enforcement Telecommunications System.
• Maintains fire and security alarms for all campuses.
• Maintains video surveillance cameras for all campuses.
• Enters data and citations, maintains daily logs, and files incident reports.
• Aids Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.
• Aids in emergency phone and panic alarm testing.
• May enter maintenance and technical support work orders, pick up, sort and distribute department mail.

Knowledge

Knowledge of radio communication practices and protocols.

Knowledge of college's and college Police Department policies, procedures, and standard operating practices.

Knowledge of the operations of an emergency communications center.

Skills

Maintaining an established work schedule, which may include days, evenings, nights, and weekends.

Maintaining confidentiality of work-related information and materials.

Effectively using interpersonal and communications skills, including tact and diplomacy.

Effectively using organizational, planning, and problem-solving skills.

Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations.

Interacting with people of different social, economic, and ethnic backgrounds.

Operating telephones, radios, computers, alpha-numeric pager and other office equipment.

Following and effectively communicating verbal and written instructions.

Establishing and maintaining effective working relationships.

Effectively multi-tasking.

Using a variety of spreadsheet, word processing, database, and presentation software.

Operating various computer systems to include Computer Aided Dispatch, Texas Law Enforcement Telecommunications System, Genetec-Security Desk System, Cisco Emergency Responder, Keltron Fire Alarm Monitoring System, etc.

Operating multi-channel trunked radio system covering multiple counties.

Operating police radio system in accordance with FCC Rules & Regulations.

Required Work Experience

No work experience is required.

Preferred Work Experience: One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills.

Required Education

A high school diploma or equivalent.

Preferred Education: Hold a Telecommunications Operator License issued by the Texas Commission on Law Enforcement.

Special Requirements

• Either already have a Telecommunications Operator License issued by the Texas Commission on Law Enforcement or be able to meet the temporary licensing requirements, satisfactorily complete the required course, and obtain a Telecommunications Operator License within the first year of employment.
• Be able to satisfactorily complete other required Department of Public Safety training and coursework within six months of employment.
• Be able to successfully complete 12 week Communications Training Program.
• District Police dispatchers must be able to work any of three shifts covering twenty-four hours a day, seven days a week. Shifts are subject to change on short notice; dispatchers must be available for recall in emergency situations.
• Ability to successfully complete criminal background check, drug screen, and psychological and physical examinations prior to employment.

Past Supervisors

Past supervisors may be interviewed for a reference.

Physical Requirements

• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, pulling, vision, hearing, talking, use of headset and foot controls.
• Frequent repetitive motion, such as typing, data entry and extended vision of monitors.
• Occasional lifting of objects up to 10 pounds.

Safety

Work safely and follow safety rules.

Report unsafe working conditions and behavior.

Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Salary Range (PG 121)

$57,773 - $72,216

Number Of Openings

1

Job Posting Close Date

July 27, 2026

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Clery Act

If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer (CleryComplianceOfficer@austincc.edu). For an overview, see ACC's Clery Act website.

Disclaimer

This job posting does not reflect the full scope of duties, responsibilities, or qualifications required of an employee. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.