District Manager - Southeast

About the role

The District Manager is responsible for driving results and overseeing the operations of stores within a region, working closely with and developing a team of managers in a high-growth, fast-paced, ever-evolving environment. This role is key to supporting a fast-growing business by providing clear communication, innovative ideas, and embodying an entrepreneurial mindset.

Responsibilities

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store based on key metrics and initiatives and cascade it to all team members.
• Build a strong and diverse team that includes members with various experiences, backgrounds, and skillsets.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEB (inclusion, diversity, equity, and belonging) and other Psycho Bunny priorities.
• Support all store team members' ongoing learning and development consistently and equitably by providing direct feedback, coaching, mentoring, career path guidance, and addressing performance concerns.
• Engage in career discussions to support and reinforce the team's understanding of how working at Psycho Bunny will contribute to career and personal growth.
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce your team's career and personal growth.
• Plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with the Human Resources (HR) team to take appropriate action.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Address emergent issues, including guest escalations and emergency requests.
• Build a delighted and loyal customer base through engagement, conversion, and the capture of customer phone numbers and e-mail addresses.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage the whole store's profit and loss (P&L) in accordance with goals (sales, budget, etc.).
• Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Plan floor coverage and make decisions to maintain the efficiency and effectiveness of floor operations.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest customer service levels.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the store's visual presentation always meets or exceeds Psycho Bunny’s standards.
• Accountable for controllable budget, labour hours, and annual sales plan target.
• Directly responsible for the store employees (may delegate some management aspects).

Qualifications

• Minimum of 7 years of experience in retail management.
• Minimum 7 years of experience in multi-store or district management.
• Flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.
• Reside in Miami/Fort Lauderdale, Florida.

Skills

• Leadership and people management skills.
• Collaboration and teamwork.
• Customer service and guest experience.
• Store operations and management.
• Financial management and budgeting.
• People safety and compliance.
• Merchandise management and inventory control.
• Product knowledge and customer education.

Benefits

• Group Insurance coverage, including health, dental, and vision.
• 401K, with a generous match from Psycho Bunny.
• Employee/Family Assistance Program (EFAP).
• Two (2) weeks of vacation.
• Five (5) wellness days.
• Sweet discount on the coolest fits.
• Room to grow in a rapidly expanding brand.

Pay

Details TBD.

Schedule

Hybrid schedule.