District Manager - Raccoon

About the role

Through a strong field presence, the District Manager is responsible for management of Transmission & Distribution (T&D) Construction and Maintenance operations, including safety, reliability, productivity, financial and employee relations.

This position follows a hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Examples of storm roles could include working with operations for service center support or with the communications, customer service, or government affairs teams to respond to public and customer requests for information.

Responsibilities

• Directs supervisors, professionals, and crafts (between 30-70 employees) and responsible for all costs and customer satisfaction within the Service Center territory.
• Promote and drive positive safety culture and performance, including safe driving performance.
• Promote and drive positive workplace culture to ensure all employees are valued, respected, and engaged.
• Responsible for the safe and efficient restoration of service and all emergency responses.
• Responsible for the construction of work performed to maintain reliable service and exceptional customer satisfaction, while leading the available resources against a standard of results.
• Responsible for ensuring a high level of productivity as defined by standard productivity models while completing service restoration, system betterment projects, customer commitments, and general service work.
• Responsible to administer and maintain safety standards for the Service Center territory.
• Responsible for ensuring customer commitments are met according to schedule in a professional manner and providing direct interaction with the customer.
• Responsible for ensuring Service Center activities are in compliance with all local, state, and federal regulations.
• Responsible for the environmental stewardship within the Service Center's area of responsibility.
• Responsible for maintaining all facilities and the vehicles at the Service Center and effective management of cost center.
• Assists Engineering Technicians in the field design of projects in the Service Center territory.
• Develops and implements new policies, procedures, and programs as required.
• Perform other job-related duties as assigned.
• Storm team duties as assigned; 24/7 on-call availability.
• Utilize data to make business decisions as appropriate for the position, support data stewardship activities, and partner with IT on underlying data needs.

Requirements

• Bachelor's Degree in construction management, operations management, business administration or management, engineering, or relevant field. Equivalent combination of education and experience in lieu of degree will be considered.
• 10+ years of related experience required.
• 3+ years of prior management experience required.
• Valid Driver’s License required.

Preferred Qualifications

• Master’s degree in construction management, operations management, business administration or management, engineering, or relevant field.
• Prior experience in construction, operations, engineering, or customer service.
• Experience managing represented employees and knowledge of collective bargaining unit contracts.

Skills

• Strong leadership capabilities.
• Outstanding communication skills.
• Excellent customer service competencies.
• Strong financial competency and ability to manage a budget.

Scope

Primary focus is on day-to-day management of operational execution and also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of the management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for the direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Manager level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad-based solutions that would require consideration of wider implications on organization results and resources.