District Manager - North Carolina

SmartStop Self Storage (NYSE: SMA) is one of the largest self‑storage operators in North America, owning or managing more than 460 properties across 35 U.S. states, Washington, D.C., and Canada. With over 1,000 professionals, the company is recognized for service excellence and workplace culture, earning multiple industry awards such as Newsweek’s Best Customer Service Award (2021, 2023, 2024) and Top Workplace in Orange County (2022‑2024).

About the Role

We’re looking for a self‑driven, self‑aware leader who’s devoted to inspiring and motivating their team and providing exceptional customer experience.

Responsibilities

• Accountable for all district store activities and operations impacting customers, staff, and the achievement of company goals/expectations through direct interaction and use of appropriate company resources.
• Meets company revenue goals by achieving or exceeding monthly budget expectations.
• Conducts facility audits to ensure physical and operational standards are being met.
• Directly oversees daily activities and scheduling of staff and provides feedback, positive and corrective.
• Recruits, interviews, and hires new staff members.
• Leads by example, creating a climate in which staff want to do their best by leading and communicating a shared vision with teammates and providing coaching and development.
• Travels within the designated area to every store and to other designated locations as directed by the company to attend meetings and training sessions (stores in Charlottesville/Raleigh, NC; Indian Land, SC; and Richmond, VA).

Qualifications

• Multi‑unit retail sales/service operations leadership experience, preferably in a transferable industry such as retail sales, hotel, restaurant, leasing, travel, car rental, or equipment rental.
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Proven ability to lead, develop, and coach staff.
• Strong analytical and problem‑solving abilities.
• Ability to prioritize multiple projects and handle numerous interruptions.
• Works well under pressure while meeting deadlines consistently.
• Ability to work independently with minimal supervision.
• Demonstrated leadership in building, developing, and retaining high‑performing teams of hourly employees in a retail, sales, service, or related industry.
• Exceptional communication, people skills, and time management skills.
• Proficient in MS Office and web‑based systems.
• Passion for customer service excellence and coaching staff.
• Bachelor’s Degree preferred.

Pay

Base salary starting at $85,000 with potential total compensation up to $120,000, including metrics‑based quarterly bonuses and an annual discretionary bonus.

Benefits

• Comprehensive group healthcare including medical, dental, vision, and life insurance.
• 401(k) with a generous employer match.
• Paid Time Off.

Schedule

Monday through Friday work schedule.