District Manager IV

About the role

The District Manager 4 is responsible and accountable for leading and directing multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position provides strategic leadership and day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff. The role ensures efficient use of an assigned budget while meeting service revenue targets through collaboration with Finance, Sales, and Marketing.

Responsibilities include oversight of a $10.1M budget, 2-3 cost centers, and 10-15 direct reports, with a span of control between 25-55 employees.

Responsibilities

• Develop, maintain, and manage a highly technical field service team
• Oversee installations, preventative maintenance, equipment upgrades, and sales support for new systems
• Establish and grow customer relationships
• Develop and execute strategies to meet or exceed financial metrics and customer satisfaction results
• Focus on talent development, increasing employee retention, and engagement levels
• Manage general business operations for assigned branches
• Collaborate with cross-functional teams (Finance, Sales, Marketing) to drive service revenue growth
• Address other responsibilities or special projects as assigned

Competencies

• Action Oriented: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend improvements in productivity, profitability, and customer satisfaction.
• Customer Focus: Cultivate external relationships with clients and vendors. Manage peer and territory-level customer relationships strategically to deliver customer-centric solutions.
• Build Networks: Make data-driven strategic trade-off decisions within the territory. Maintain awareness of market dynamics impacting the district.
• Develop Talent: Attract and select diverse, high-caliber leadership talent. Prioritize development through coaching, feedback, exposure, and strategic career moves.
• Financial Acumen: Strategically manage the P&L of the business. Use financial analysis to generate, evaluate, and act on strategic opportunities.
• Strategic Mindset: Analyze data to drive organizational strategies. Simplify processes across all levels and resolve complex issues impacting current and future business needs.
• Organizational Knowledge: Lead in alignment with ITW values and maintain working knowledge of the ITW toolbox.
• Leadership: Demonstrate strong strategic leadership across teams with varied skill sets and exempt/non-exempt status (e.g., coaching, talent development, performance management).
• Finance & Accounting: Intermediate knowledge of financial drivers (e.g., financial statement analysis, budget administration, expense control, pay practices).
• Customer Service: Highly professional demeanor with excellent written and verbal communication skills to assist and influence customers.

Requirements

• Bachelor’s degree with at least 8 years of relevant experience and previous management experience
• Experience with sales strategy and customer development
• Knowledge of an Annual Operating Plan/Long Range Plan
• Experience managing a Profit & Loss statement, cost control, inventory management, and customer-facing metrics (KPIs)
• Service/product knowledge for commercial food equipment
• Mechanical aptitude
• Position/location-dependent certificates and licenses

Physical Demands & Work Environment

Physical Demands: While performing the duties of this job, the employee may:

• Lift up to 50 lbs. with or without assistance
• Climb up to 10 ft with an A-frame ladder
• Walk extensively (3-5 miles/day)
• Drive extensively (5-6 hours/day)
• Kneel, squat, bend, push/pull
• Work in tight and confined spaces
• Operate motor vehicles or heavy equipment
• Operate machinery and/or power tools

Working Conditions:

• Office facilities and customer facilities (including commercial kitchens)
• Exposure to noise, heat, cold, slippery, wet, or dirty conditions may occur
• Travel requirement up to 50% of the time
• Flexible schedule to meet critical deadlines, including early mornings, evenings, weekends, and extended hours
• Willingness to relocate