District Manager (District 604)

About the role

Under general guidance of the Regional Director, the District Manager is responsible for the successful leadership of multiple store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the district. This position supervises Associates at multiple locations. District Managers will always act in accordance with GameStop’s policies, practices, and core values.

The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

Responsibilities

• Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment.
• Directly influence the talent development and business results of several field teams through GameStop's global performance management strategy and related tools.
• Ensure that successful on-boarding and development occurs throughout the district.
• Communicate the potential that others have to grow with GameStop, including career path information.
• Encourage outstanding business results by focusing on specific behaviors and outcomes.
• Use the STAR/AR feedback model, Interaction Guidelines, and Key Principles when interacting with others.
• Personally model the professional conduct expected of all GameStop leaders.
• Respond favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports and exit interview data, store visit reports, audits, compliance reporting, and guest service data.
• Validate that stores are scheduling based on sales trends and business needs.
• Empower store teams to act quickly and creatively to resolve guest issues and respond effectively to guest issues elevated to the multi-unit or corporate level within three days.
• Review stores’ shrink results, conduct post inventory counts, and report results to Inventory Control in a timely manner.
• Collaborate with the Regional Loss Prevention Leader to respond favorably to all shrink reduction and safety opportunities.
• Monitor stores’ appearance and ensure all company standards are maintained.
• Discuss store relays and promotions with each Store Leader to ensure accurate and timely execution.

Qualifications

• 3 years of successful, related experience as a multi-unit leader required.
• A Bachelor of Arts or Bachelor of Science from a regionally accredited college or university in a related field of study, such as business administration, is required, although equivalent experience may be accepted as a substitute.
• Proven ability to work productively with others, welcome and adapt well to change, communicate thoughts and feelings effectively, and receive and respond to feedback from others maturely.
• Strong understanding of what is needed to motivate and retain top talent.
• Proven ability to achieve outstanding business results through others, from a distance.
• Proven commitment to self-directed learning, peer mentoring, and use of all GameStop development resources.
• Ability to travel unaccompanied and unassisted if necessary, including overnight stays.
• Strong guest service skills, including clear verbal and written communication skills.
• Strong organizational skills, with ability to handle multiple, detailed projects.
• Proficient use of electronic business tools: laptop computers, computer applications, in-store systems, and communications devices.
• Ability to move unassisted throughout stores for extended periods (up to 12 hours per day).
• Ability to lift and/or move objects and displays (up to 50 lbs.), bend, stoop, reach with arms and hands, and climb on ladders.

Skills

• Planning and Organizing - Establishing course of action for self and others to ensure that work is completed efficiently.
• Prioritizes – Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
• Determines tasks and resources – Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed.
• Schedules – Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones.
• Leverages resources – Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently, coordinates with internal and external partners.
• Stays focused – Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.