District Manager (Commercial Cleaning - Bilingual Eng/Spanish)

About the role

This field-based position within the Miami Area presents an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will be rewarded for your contributions to our vibrant, customer-focused culture. Your ability to think abundantly and solve problems will be pivotal in this high-performance environment, where your passion for delivering exceptional service will shine. We value integrity, empathy, and safety, ensuring that your efforts contribute to a supportive and engaging workplace. This is not just a job; it's a chance to impact your community and grow your career in a dynamic company dedicated to excellence in customer service.

Responsibilities

• Establish working relationships with Clients
• Perform required location inspections and touchbases
• Report and resolve Inspection deficiencies (urgent within 24 hours)
• Screen, Hire, Onboard, and Terminate staff
• Train Custodial Technicians supporting Area Sups & Acs
• New Account setup oversight
• Assist to training staff with Clocking In/Out as needed
• Monitoring employee time and attendance
• Manage daily staffing schedules and adjust accordingly to ensure adequate staffing levels
• Conduct weekly payroll
• Report accidents/injury
• Address and resolve any employee performance issues
• Notify HR/Payroll and Operations of ALL staffing changes
• On-Call for Emergency situations/calls - evenings and weekends
• Create Supply Orders as needed
• Submit service requests to the office
• Update account spreadsheet as directed
• Responsible for KPIs within region
• Performing Performance Reviews for direct reports
• All other tasks as assigned by management

Requirements

• Experience with Commercial cleaning industry a plus
• Must speak fluent English and Spanish
• Detail oriented and strong communication skills (email, phone)
• Results oriented: the ability to resolve challenges and emergencies at a moments notice
• Multi task oriented: The ability to handle multiple projects at a time
• Customer focused with a can-do approach to problem solving
• Knowledge of administrative and clerical procedures
• Working Knowledge of email, spreadsheets, smartphone and relevant software applications
• Clean DMV report & License
• Strong unwavering ability to use technology
• Applicants must be 18 years of age or older to be considered for employment

Benefits

• Medical, Dental, Vision
• 401(k) with generous match
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Discounts
• Aflac insurance plans

Schedule

Monday through Friday, allowing for a balanced work-life dynamic while keeping you engaged with your teams. You will also be on-call for emergencies as needed, requiring quick problem-solving and decision-making skills.