District Manager (Bi-lingual English and Spanish)

About the role

Join Imperial Cleaning as a field-based District Manager in the New York Metro Area. This role offers an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will oversee multiple locations, ensuring high standards of service and fostering a supportive, high-performance environment. We value integrity, empathy, and safety, and your contributions will help shape a dynamic, customer-focused culture.

Responsibilities

• Establish and maintain working relationships with clients.
• Perform required location inspections and touchbases (minimum of 1 inspection and 2 touchbases per quarter).
• Report and resolve inspection deficiencies within 24 hours for urgent issues.
• Manage staff: screen, hire, onboard, and terminate employees as needed.
• Train custodial technicians and support area supervisors and account coordinators.
• Oversee new account setup and assist with staff training on clocking in/out.
• Monitor employee time and attendance, and manage daily staffing schedules to ensure adequate coverage.
• Conduct weekly payroll and report accidents or injuries.
• Address and resolve employee performance issues and notify HR/payroll and operations of all staffing changes.
• Serve as on-call for emergency situations during evenings and weekends.
• Create supply orders and submit service requests to the office.
• Update account spreadsheets as directed and manage KPIs within your region.
• Perform performance reviews for direct reports.
• All other tasks as assigned by management.

Requirements

• Experience in the commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail-oriented with strong communication skills (email, phone).
• Results-driven with the ability to resolve challenges and emergencies at a moment’s notice.
• Multi-task oriented, capable of handling multiple projects simultaneously.
• Customer-focused with a can-do approach to problem-solving.
• Knowledge of administrative and clerical procedures.
• Working knowledge of email, spreadsheets, smartphones, and relevant software applications.
• Clean DMV report and valid driver’s license.
• Strong, unwavering ability to use technology.

Schedule

Typically Monday through Friday, with on-call availability for emergencies during evenings and weekends.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with generous company match.
• Life insurance.
• Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Employee discounts.
• Aflac insurance plans.