District Manager

About the role

At Tsunami Express, we’re committed to making sure every guest and every team member leaves with more than just a clean car—we want them to leave with a smile. We’re building a team-driven culture where innovation, growth, and customer experience are at the heart of everything we do. As a District Manager, you will oversee multiple locations and play a critical role in driving operational excellence, developing leaders, and delivering strong financial performance.

Responsibilities

Multi-Unit Leadership

• Lead, coach, and mentor a team of Site Managers across multiple locations
• Conduct weekly one-on-one meetings to support leadership development and performance management
• Recruit, hire, and train new Site Managers, building a strong leadership pipeline
• Participate in weekly Business Performance Meetings focused on revenue growth, membership metrics, and labor optimization
• Present in monthly operations meetings, reviewing KPIs, training compliance, and site performance

Site-Level Responsibilities

• Perform regular site visits to evaluate operations, team performance, and customer experience
• Identify and develop future leaders within your district
• Ensure Site Manager accountability for:
  • Execution of standard operating procedures (SOPs)
  • Consistent, high-level customer service and guest experience
  • Site cleanliness, equipment uptime, and facility maintenance
  • Achieving zero downtime and operational efficiency goals
• Partner with the Support Team to drive:
  • New site openings and launch execution
  • Staffing, onboarding, and training initiatives
  • Sales growth and promotional performance

Requirements

• A positive, approachable leadership style with strong team-building skills
• Proven multi-unit, district, or area management experience
• Strong communication, coaching, and organizational skills
• Mechanically inclined with the ability to understand equipment and operations
• High level of accountability, reliability, and results-driven mindset
• Ability to thrive in a fast-paced, multi-site operations environment
• Willingness to work outdoors and travel regularly between locations
• Passion for customer experience, team development, and operational excellence
• Car wash, retail, or service industry experience (preferred but not required)

Benefits

• Competitive base salary plus monthly performance bonuses tied to district performance
• Employee discounts on services and products
• Flexible scheduling and paid time off (PTO)
• Health, dental, and vision insurance
• Paid training and career growth opportunities in a rapidly expanding company
• A strong culture focused on leadership development, accountability, and results

Schedule

• Full-time role with regular travel between locations
• Shifts are generally 8–10 hours
• Evenings and weekends may be required
• On-call availability expected for operational support

Additional Perks

• Free vacuums for guests after the wash
• Complimentary self-service air for tires
• A full-service detail center