District Manager

About the role

The Torrid District Manager role is based in Richmond, VA. At Torrid, we're committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development, and retention. We believe the inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

• Provide immediate feedback and coaching to ensure the team is delivering the Torrid Experience to every customer.
• Coach store leaders on effectively scheduling staff and monitoring floor coverage to maximize selling.
• Ensure the store environment is appealing to customers and that visual merchandising company standards are adhered to.
• Minimize turnover by hiring and retaining qualified people who are career-focused and fit the Torrid culture.
• Communicate business objectives and provide feedback to store teams regarding business and financial results.
• Lead diligently and pragmatically in the execution of the company vision, Torrid's initiatives, and the day-to-day operations.
• Ensure store compliance with all company policies and procedures, including but not limited to operational, merchandising, financial, administrative, compensation, safety, salary, and loss prevention policies and procedures.
• Visit each store regularly, provide documented visit recaps at least once per quarter, and audit procedures accordingly.
• Achieve sales plans and/or comp sales goals.
• Deliver district KPI performance and manage payroll hours and shrink performance within company guidelines and goals.

Requirements

• 5+ years of specialty/apparel management experience and at least 1–2 years as a district manager or equivalent.
• Knowledge of women's fashion is required, and knowledge of fashion for Torrid's target market and plus-size customer needs is preferred.
• Minimum of a high school diploma or GED. College degree preferred.
• Demonstrate dedication to meeting the needs of internal and external customers by responding promptly and thoroughly to requests.
• Strong communication skills, including the ability to work in a team environment, provide honest, direct feedback, and communicate effectively both verbally and in writing.
• Uphold and further Torrid's culture and values while demonstrating curiosity and an open mind regarding fashion trends.
• Meet deadlines, prioritize appropriately, cope well with change, and maintain composure under pressure.
• Be accountable for results, approach obstacles proactively, and look for ways to resolve problems and issues.
• Be flexible and adaptive to changing environments, ideas, priorities, and challenges.
• Be able to travel frequently.
• Regularly be required to sit, stand, bend, and lift/move up to 10 pounds. May occasionally lift/move up to 30 pounds.

Qualifications

• Knowledge of women's fashion is required, and knowledge of fashion for Torrid's target market and plus-size customer needs is preferred.
• Minimum of a high school diploma or GED. College degree preferred.
• Uphold and further Torrid's culture and values while demonstrating curiosity and an open mind regarding fashion trends.
• Meet deadlines, prioritize appropriately, cope well with change, and maintain composure under pressure.
• Be accountable for results, approach obstacles proactively, and look for ways to resolve problems and issues.
• Be flexible and adaptive to changing environments, ideas, priorities, and challenges.
• Be able to travel frequently.
• Regularly be required to sit, stand, bend, and lift/move up to 10 pounds. May occasionally lift/move up to 30 pounds.

Skills

• Strong communication skills.
• Ability to work in a team environment.
• Proactive problem-solving.
• Customer service orientation.
• Adaptability and flexibility.

Benefits

• Comprehensive wellness package including medical, dental, vision, and a Flexible Spending Account (FSA).
• Generous 50% employee discount and access to employee-only sales.
• Tuition reimbursement program.
• Employee Assistance Program (EAP) designed to help employees address a variety of personal and family needs, including legal and financial consultations, mental health services, and more.
• Discounts on entertainment tickets and more.
• Access to a subscription with a leading online learning provider where you can earn certifications and take courses taught by industry experts across multiple business sectors.

Pay

Salary range: $93,000-$120,000.00

Schedule

Regular travel required.