District Manager

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in Ladera Ranch, CA, we own, operate, or manage 460+ properties across 35 U.S. states and Washington, D.C., and four provinces in Canada, with more than 35 million rentable square feet of storage space. Our 1,000+ team members deliver an award-winning customer experience, earning Newsweek’s Best Customer Service for three consecutive years (2021–2023) and the Reputation 800 Award (2023). Our workplace culture has been recognized as a Top Workplace in Orange County two years running.

About the Role

We’re looking for a self-driven, self-aware leader to oversee all district store activities and operations, ensuring exceptional customer experiences and achieving company goals. This role involves direct interaction with staff, meeting revenue targets, and maintaining operational standards across multiple locations.

Responsibilities

• Meet company revenue goals by achieving or exceeding monthly budget expectations.
• Conduct facility audits to ensure physical and operational standards are met.
• Oversee daily activities and scheduling of staff, providing feedback (positive and corrective).
• Recruit, interview, and hire new staff members.
• Lead by example, fostering a climate where staff is motivated to perform their best through shared vision, coaching, and development.
• Travel within the designated area to visit stores and attend meetings or training sessions as directed.

Requirements

• Multi-unit retail sales/service operations leadership experience, preferably in a transferable industry (e.g., Retail Sales, Hotel, Restaurant, Leasing, Travel, Car Rental, or Equipment Rental).
• Proven ability to consistently meet and exceed performance standards.
• Excellent communication, interpersonal, and motivational skills.
• Strong leadership in developing, coaching, and retaining high-performing teams.
• Analytical and problem-solving abilities with a focus on prioritizing multiple projects and handling interruptions.
• Ability to work independently, under pressure, and meet deadlines consistently.
• Proficiency in MS Office and web-based systems.
• Passion for customer service excellence and staff development.

Bachelor’s Degree preferred.

Pay

Annual compensation includes a base pay of $90,000 with potential earnings up to $120,000 through metrics-based quarterly bonuses and a performance-based annual bonus.

Benefits

• Comprehensive group healthcare (medical, dental, vision, and life insurance).
• 401(k) with a generous employer match.
• Paid Time Off.

Schedule

Monday through Friday work schedule.