District Manager

About the Role

As a District Manager for Southeast Florida, you will provide market leadership by hiring, managing, and developing team members to maximize productivity, billing utilization, profitability, and customer service delivery. This role drives customer relationships and local market achievement against Smart Care’s financial objectives through ethical and sound business practices. You will establish and execute plans for new sales, coordinate the rollout and service of new chain accounts, and develop solutions to enable Smart Care’s growth ambition.

The role has two primary areas of focus:

• Technician Retention: Lead a field team of up to 20 technicians and dispatchers to execute excellent service and communication. Build a team environment, be present in the field, and recruit and retain local technicians. Performance metrics include customer response time, days to close calls, technician productivity, and utilization.
• Customer Retention: Visit key customers regularly, execute new customer launches, and address at-risk customers to align retention with Smart Care’s goals. Drive consistent single-digit sales growth and double-digit EBITDA growth.

Responsibilities

• Full responsibility for P&L management.
• Improve customer and technician retention.
• Achieve targeted sales, productivity, utilization, and EBITDA goals.
• Grow and retain market share through premier customer service and daily management.
• Spend significant face-to-face time with customers to build relationships and drive retention.
• Ensure adherence to company policies, procedures, and objectives within the district.
• Oversee talent acquisition, development, retention, and engagement within the division.
• Utilize local sourcing and recruiting to identify candidates for future technician openings.

Requirements

• Bachelor’s Degree or commensurate experience.
• 8-10 years of managerial/supervisory experience, with 5+ years in a service-related industry.
• 3+ years of customer relationship development and management experience.
• Previous P&L accountability (minimum $3 Million responsibility).
• Track record of success leading 15+ technicians.
• Thorough understanding of the call-to-cash process (sales, customer care, dispatch, service, supply chain, billing, etc.).
• First-hand experience developing and implementing service application and dispatch systems.
• Ability to travel 50-75% within the market, spending significant time with current and potential customers.
• Previous experience in the foodservice or equipment repair industry.
• Valid driver’s license and acceptable motor vehicle record (2-year history).

Skills

• Team player and contributor with a proven ability to cultivate highly productive, collaborative relationships with internal sales teams, cross-functional stakeholders, and channel partners.
• Clear and direct communication style; comfortable giving and receiving feedback up, down, and across the organization.
• Drives accountability for safety policies related to driving and on-site work.