District Manager

About the Role

Ross is a leading off‑price retail chain with over 2,200 stores and $22.8 billion in 2025 revenue. The company emphasizes diversity, inclusion, and community impact, and offers a collaborative environment focused on growth and teamwork. This position is accountable for all phases of district operations, ensuring consistency with company standards, conducting store visits, leveraging data to support business trends, and providing leadership to achieve sales, profit, and customer‑service goals.

Responsibilities

• Great/Exceptional People: Recruit and select talent, build succession plans, develop a company‑wide talent pipeline, manage performance appraisals, handle employee‑relations issues, and ensure compliance with HR policies and safety standards.
• True Customer Service: Serve as the point of contact for district‑wide customer service issues, respond quickly to inquiries, and maintain high service levels across all locations.
• Drive Contribution: Manage and monitor expenditures to stay within budget, control payroll hours, ensure a safe environment, and maintain compliance with state, local, and federal regulations.
• Reduce Shrink: Lead loss‑prevention initiatives, promote awareness programs, and meet company shrink reduction goals.
• Deliver the Treasure/Dealz: Ensure proper merchandising presentation, adhere to the company’s merchandising philosophy, and address inventory discrepancies.

Competencies

• Building Effective Teams
• Ensuring Accountability & Execution
• Developing Talent
• Managing Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Planning, Aligning & Prioritizing

Qualifications and Skills

• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Ability to adapt quickly to ambiguity and manage multiple tasks and changing priorities
• High School diploma or equivalent (required); Bachelor’s degree in a related field (preferred)
• 5+ years of retail management or operations experience
• Valid driver’s license (required)
• Willingness to travel (required)

Physical Requirements

• Work primarily in an office environment on a computer
• Ability to sit, stand, walk, hear, talk on the telephone, attend in‑person meetings, type, and handle paper/files
• Consistent timeliness and regular attendance
• Vision sufficient to read printed or electronic information
• Hybrid work model: regular in‑office presence for team interaction, meetings, collaboration, mentoring, coaching, and feedback, with the ability to work remotely as needed

Pay

The base salary range for this role is $127,000 – $202,250, dependent on experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package; additional rewards vary by position and location.