District Manager

About the role

We promote from within our organization, and growth opportunity is in your hands! As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals.

We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Responsibilities

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

• Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing customer front line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service: Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management

Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.

Communicate effectively with customers, colleagues and team-members

Benefits

• $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
• Second year bonus potential increase to $20,000 performance-based bonus
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications

Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.

• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturday’s per year required during peak season